Craig Sanders

Hello, my name is Craig Sanders. I’m an experienced Senior IT Director with over two decades of experience leading enterprise systems and driving IT strategies for organizations in both business and higher education. Throughout my career, I’ve successfully implemented large-scale projects such as Salesforce CRM, Five9 Dialer, and Marketo platforms, which have significantly improved engagement, communication, and operational efficiency.

I have a strong background in managing secure, scalable IT infrastructures, as demonstrated by my leadership in using Azure and AWS services, Okta for single sign-on security and moving from a Cisco UCS platform to a Zoom Phone system.

I also have extensive experience managing IT helpdesks, including leading a team that achieved a 96% close rate and an average response time of 1.38 hours for over 5,200 annual tickets by implementing the FreshService ITIL platform.

My expertise includes project management, systems architecture, and team leadership, where I’ve consistently delivered under budget while enhancing system reliability. I hold a Master’s in Information Systems and certifications in ITIL v4, ScrumMaster, CompTIA Security+, and two AWS certifications.

I’m excited about the opportunity to bring my skills in IT strategy and team leadership to your organization and help drive continued success.

JOYCE UNIVERSITY OF NURSING & HEALTH SCIENCES, Salt Lake City, UT

Sep 13, 2021-June 7,2024

Director of Enterprise Applications

Promoted to manage team responsible for Salesforce, Canvas Learning Management System, Anthology Nexus Student Information System and Snowflake Data Warehouse.

Achievements:

• Implemented Salesforce CRM and Five9 Dialer platforms, increasing capacity to enroll, retain and communicate effectively with constituents.
• Deployed integrated Salesforce & Zoom platform to increase success of the Student Services Department
• Integrated Salesforce with SmarterMeasure, Hyland OnBase, SignNow and Calendly for enhanced operations.
• Implemented Marketo for effective use of Marketing email communications.
• Researched, proposed, implemented and supported new Student Portal platform from Pathify.
• Developed and tracked annual IT budget, for software, services and headcount plans.
• Increased student engagement & communications by implementing a new Student Portal platform.
• Standardized management of email signatures through use of CodeTwo & improved University time management through deployment of Calendly.

CENTER FOR EXCELLENCE IN HIGHER EDUCATION, Salt Lake City, UT

2004–August 2021

Director of Information Technology 

Supervised team of 9 IT professionals in ensuring highly reliable and sustainable enterprise technology including system and network administration, security, and telecommunications for 4 online and traditional college brands with 22 locations in 5 states. 

Achievements:

• SCRUM team leadership for Security and Infrastructure team.
• Consolidated login processes for Workday HR, Salesforce, Adobe, DocuSign and Zoom through deployment of OKTA Single-Sign On platform, improving Privacy, Security and Efficiency.
• Moved organization from Cisco VOIP platform to Zoom Phone system.
• Achieved 96% close rate and average 1.38-hour response time for 5200+ tickets/year by implementing FreshService ITIL platform. 
• Power BI reporting implemented as replacement for Tableau, increasing reporting capability and reducing expense of Business Intelligence service.
• Operational management of high-demand, mission-critical IT infrastructure, including disaster recovery and high-availability configurations.
• Improved efficiency, communication, and productivity by pioneering deployment of DocuSign, SchoolDocs, MS Teams, and Office 365.
• Implemented secure and highly reliable firewall configuration using Palo Alto firewalls, Citrix Netscaler gateways, load balancers reverse proxies and certificate based Wifi network authentication services.
• Streamlined operations for company by implementing DocuSign, reducing company paper usage by 80% and improving processing time for new student applications.
• Developed connectivity plans and supervised contractors to meet all technical specs in delivering off-site, 50-workstation facility on-time and $8K under budget.

2008 KELLER GRADUATE SCHOOL, Arlington, VA | Master of Information Systems, Project Management

1995 UNIVERSITY OF NORTHERN COLORADO, Greeley, CO | Bachelor of Arts, Technology & Design in Theater Arts