Craig V Henderson

People-focused operations professional with hands-on experience in employee benefits enrollment, leave requests, payroll administration, hiring paperwork, employee files, employee complaints, and disciplinary matters. At 3G Warehouse, supported HR administration for a workforce of approximately 40–50 employees, including new-hire benefits setup, leave requests, state employment-law compliance coordination, and OSHA safety training and incident handling. Also led and coordinated teams of 11–20 and supported recruiting, onboarding, and team development.

Director of Operations & Sales at Online Businesses (2021 – 2025)

• Led and coordinated teams of 11–20, supporting team performance, daily execution, and business priorities.

• Administered payroll for online businesses in a contractor capacity.

• Handled hiring paperwork, employee files, employee complaints, and disciplinary issues for online businesses.

• Supported recruiting, onboarding, training, and ongoing team development.

• Helped coordinate client relationships and service delivery across multiple online businesses.

• Supported operational workflows using GoHighLevel, HubSpot, Salesforce, and Zoho.

• Provided direct executive support to the CEO, requiring organization, discretion, sound judgment, and professional communication.

• Administered new-employee benefits enrollment and setup for approximately 40–50 employees and accepted employee leave requests.

• Worked directly with the owner to review practices for compliance with applicable New York and New Jersey state employment laws.

• Supported company-wide OSHA compliance, coordinated workplace safety training, and handled job-site incidents; also maintained HR policies and employee files and addressed employee complaints.

• Supported franchise development and area management across multiple locations or franchisees.

• Oversaw learning and development initiatives focused on customer-service standards and customer experience.

• Supported consistent service delivery and operational execution across locations.

• Handled hiring paperwork, employee files, employee complaints, and disciplinary issues.

• Oversaw the opening of four retail locations, supporting launch readiness and operational coordination.

• Helped support a consistent customer experience during a period of strong sales performance.

• Handled hiring paperwork, employee files, employee complaints, and disciplinary issues.

• Achieved top-producer status within the first three months of employment, demonstrating rapid learning and customer engagement.

• Used a consultative approach to guide prospective customers through discovery, questions, and purchasing decisions.

• Built a foundation in retail, service-industry operations, and customer-facing work while attending high school and college as a student-athlete.

Coursework in Education; degree not completed. – Morehead State University (2009 – 2011)