Dorthey J. McCranie

Strategic operations leader with 10+ years of success directing healthcare and dental practices — from single-site clinic management to multi-location regional oversight. Known for building high-performing teams, strengthening compliance posture, and driving measurable gains in patient satisfaction, provider utilization, and revenue. Committed to delivering customer service excellence at every touchpoint, with a track record of elevating the patient experience while achieving strong sales and operational results.

Clinic Director at Amen Clinics (2023-01 – 2026-01)

Led all daily operations of a specialty behavioral health clinic with full accountability for staff, providers, patient experience, and financial performance.

• Managed a team of 6 employees and 3 physicians/providers, fostering a culture of accountability and customer service excellence.

• Drove patient satisfaction scores from 68% to 78% through targeted service redesign and workflow improvements.

• Ranked top-3 across all Amen Clinics locations in supplement sales revenue — a standout result for a smaller-volume clinic.

• Managed outsourced customer service and sales functions, overseeing vendor performance and alignment with clinic standards.

• Oversaw HIPAA compliance, PHI security, regulatory readiness, scheduling optimization, and provider utilization strategies.

Oversaw operational performance across 17 dental practices, with accountability for production, collections, retention, and patient satisfaction KPIs.

• Managed insurance billing, AR, and collections across all locations — including aging reports, denial management, and payer follow-up.

• Supported treatment planning workflows to improve case acceptance, insurance verification, and patient financial counseling.

• Managed P&L and payroll for all 17 offices, including monthly doctor payroll processing.

• Led recruiting, onboarding, training, and coaching of practice managers and staff; conducted monthly corporate meetings.

• Standardized systems and operational playbooks region-wide, improving consistency and profitability.

• Managed all aspects of accounts receivable, collections, and insurance claims processing.

• Prepared and presented treatment plans and financial arrangements to patients; coordinated surgeries with referring offices.

• Processed day-end and month-end reports; reconciled and audited aging reports for accuracy.

• Managed full front-office operations including scheduling, insurance verification, billing, collections, and AR.

• Reviewed treatment plans with patients, assisted with credit applications and financial arrangements.

• Processed insurance and secondary claims; coordinated reimbursements and resolved claim issues.

• Managed staff payroll, organized team meetings, and implemented social media marketing initiatives.

• Oversaw daily practice operations including scheduling, patient intake, insurance verification, and collections.

• Devised and implemented office financial policy and procedures; audited EOD and monthly financial reports.

• Processed and submitted insurance claims; managed AR, reconciled payments, and resolved claim issues.

• Served as in-house marketing coordinator; built and maintained referring doctor relationships.

• Supervised front office staff and assisted in new patient exams.

• Served as Patient Care Coordinator, averaging $100,000/month in treatment sales.

• Prepared and presented treatment plans and financial contracts; managed Denti-Cal billing and patient payment plans.

Managed full-cycle accounts receivable and collections for a national distribution company over a 7-year tenure.

• Processed and reconciled customer accounts, tracked outstanding balances, and followed up on delinquent accounts.

• Handled credit evaluations, payment arrangements, and dispute resolution to minimize bad debt and maintain cash flow.

– Evergreen Valley College