Cristal Zavala

I am searching for a company that will utilize my talents as an administrative assistant. I bring extensive clerical knowledge and great customer service skills. The position I seek will afford me the opportunity to use my communication and people skills, as well as my working knowledge of computer software packages and office equipment. The position should present various challenges, opportunities for growth, and rewards commensurate with performance.

Customer Service Assistant at MACY'S (2023-10 – 2024-01)

• Assisted customers in a high-volume department
• Trained new employees on CRM software
• Certified bra-fitter
• Worked closely with Marketing to ensure efficiency and quality care for all sales

Outbound Medical Assistant at ARROWHEAD EVALUATIONS (2022-03 – 2023-10)

• Provides detailed reports to WC Coordinator, Executive Team and HR
• Review of settlements proposed by the third-party claims adjusting administrator, prepares for approval
• MA duties, including measuring and recording vital signs
• Translation services

Customer Care Concierge Claims Processing at BLUESHIELD OF CALIFORNIA (2017-04 – 2019-06)

• Responsibilities explaining insurance policies in a clear, professional, concise manner
• Accurate Medical Insurance claims processing
• De-escalation of customer care calls
• Accurate tracking and billing for members
• Training of new staff

Operations Assistant at PETERSENDEAN (2014-06 – 2016-02)

• Responsibilities included obtaining data from the computer system, tracking the field workers, maintaining department records, typing and compile records daily in Microsoft Excel
• Responsible for the filing of billing requisitions as well as retrieval of archived requisitions
• Maintain utmost discretion when dealing with sensitive topics
• Opened and distributed mail accordingly
• Assisted the Accounting and Payroll department
• Training during a period of company expansion to ensure attention to detail and adherence to company policy

Administrative Medical Assistant at SUTTER MEDICAL FOUNDATION (2006-10 – 2010-11)

• Opened, sorted, and distributed incoming messages from patients to their proper place amongst physicians
• Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices
• Greeted visitors and determined to whom and when they could speak with specific individuals
• Responsible for the filing of billing requisitions as well as retrieval of archived requisitions
• Project Manager of the newly implemented Advanced Access program for physician appt.'s
• Assisted with Batch Processing at the end of the business day, as well as month-end close
• Insurance verification processes for patients

Associates in Real Estate – AMERICAN RIVER COLLEGE (2024-01)

Patient Administrative Services – CAREER COLLEGE (2006-03 – 2006-11)