Crystal Ferrara

Licensed Professional Counselor (since 2007) with nearly 20 years of expertise spanning full-cycle insurance credentialing, behavioral health practice operations, and quality assurance auditing. Proven track record managing DataSpring/CAQH profile maintenance, government and commercial insurance paneling, and ensuring strict regulatory compliance. Outstanding communication, organizational, and interpersonal skills, written and verbal.

Creative, analytic, adaptive, and resourceful, with an excellent ability to self-motivate and multitask with strong attention to detail.

Apply Positive

Psychology specialty to streamline credentialing workflows and build team spirit, generating results that consistently outperform expectations.

Credentialing Specialist, Licensed Professional Counselor & Designer at Free Spirit Collaborative, LLC (2017 – Present)

• Leveraged over 6 years of dedicated experience directing end-to-end credentialing, enrollment, and demographic updates for an active roster of multi-disciplinary behavioral health practitioners across on-site, telehealth, and regional jurisdictions (VA/DC).
• Oversaw continuous provider compliance pipelines, managing proactive CAQH profile updates, NPI registrations, and tracking upcoming clinician license renewals across Medicare, Medicaid, Tricare, and major commercial insurance networks to eliminate coverage lapses.
• Architected centralized internal tracking systems and data-management workflows across multiple locations, applying Positive Psychology principles to design milestone status updates and process-mapping orientations that cultivated high-satisfaction provider relations and streamlined onboarding.
• Spearheaded private practice brand management, digital marketing operations, and multi-site spatial design; maintained continuous practice website updates and managed social media for a large-scale professional creator and the practice while styling 31 positive-psychology-infused counseling environments optimized for compliance, confidentiality, and workplace wellbeing.

Licensed Professional Counselor at Eden Counseling and Consulting (2013 – 2018)

• Supported teen and adult clients with issues including adjustment, student life, military life, anxiety, depression, and substance use; specialized in wellness and Positive Psychology.
• Provided support and customer service to client family members and referral agencies.
• Maintained organized electronic schedule and timely, regulation-compliant documentation in EHR.

Clinician III, Office of Quality Assurance, Administrative Division at City of Virginia Beach - Department of Human Services (2010 – 2013)

• Administratively processed and reviewed reports of workplace events, complaints, and/or investigations of allegations of client human rights violations; reviewed clinical charts.
• Led collaborative team of IT and fellow administrative staff in developing an improved data entry process and system regarding above reports; analyzed data per leadership requests.

Clinician II-III, Adult Day Treatment Program, Mental Health Substance Abuse at City of Virginia Beach - Department of Human Services (2004 – 2010)

• Provided professional counseling and service referrals to adults from diverse backgrounds, serving as a liaison with family members and referral sources.
• Created participant matrix tracking data trends for optimizing strategies, engagement, and retention; Served as Subject Matter Expert for the Anasazi EHR system.

Licensed Professional Counselor – Commonwealth of Virginia (2007- Present)

Master of Arts in Community Counseling – Regent University (2004)

Bachelor of Arts in World Politics – The Catholic University of America