Crystal Keiser

Worked in retail for 25+ years at a pharmacy

• Answered incoming calls from a multi-line phone and transferred callers to appropriate department and personnel.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Oversaw efficient receiving and inventory management to keep stock within optimal levels.
• Cross-trained in every store role to maximize operational knowledge.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Communicated with vendors to place and receive orders, request services and delivery instructions.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Welcomed customers to store and engaged in friendly conversations while conducting check-out process.
• Handled large amounts of cash and balanced cash drawer daily and created deposits.
• Confirmed delivery of orders and troubleshot missed delivery dates, overages and shortages.
• Provided assistance to the pharmacy manager to ensure accurate medication management
• Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated
• Aligned departmental policies and practices with company standards to improve efficiency and customer service
• Monitored inventory levels, coordinating with suppliers for timely restocking of essential materials.
• Managed cash handling procedures such as reconciliation of tills, preparing bank deposits, and overseeing cashiers accuracy in transactions.
• Excellent communication skills, both verbal and written.
• Managed daily clerical tasks, ensuring efficient operation of office procedures.
• Managed end-to-end accounts payable process, ensuring timely vendor payments and accurate record-keeping.
• Produced photo copies, completed forms, uploaded documents to electronic database and supervised daily office operations
• Completed administrative and secretarial tasks including answering phones , responding to emails and scheduling appointments.

Northern Lehigh High School- Graduated 1995- High School Diploma

Lehigh Career & Technical Institute (LCTI)- Graduated 1995- Marketing Management Certificate