Crystal Kolley

Experienced administrative and accounting professional with 8+ years of experience in payroll administration, bookkeeping, insurance services, financial recordkeeping, and office operations. Skilled in payroll auditing, data review, account reconciliation, employee records, payment processing, and maintaining accurate financial and administrative records. Proficient in Microsoft Office, Excel, Word, Teams, Kronos, and Odyssey case management systems.

Known for strong organization, attention to detail, dependability, and the ability to work effectively under pressure while meeting deadlines.

Deputy Bookkeeper at Warrick County Clerk's Office (2024-07 – Present)

• Process and record court payments, fines, and fees while maintaining accurate financial records.
• Reconcile financial ledgers and balance daily cash drawers.
• Manage unclaimed funds processes and assist with annual State Board of Accounts audits.
• Administer trust accounts and process cash bonds.
• Successfully zero out legacy PA accounts.
• Maintain and update office records, correspondence, and database information.
• Work with confidential financial and administrative information while maintaining accuracy and organization.

Payroll/Overtime Administrator at Alcoa (2019-09 – 2023)

• Conducted payroll auditing and data review to support accurate and timely payroll processing.
• Reviewed employee timesheets and identified information requiring attention.
• Maintained accurate employee records and payroll-related documentation.
• Utilized Microsoft Word, Excel, and other Microsoft Office programs for daily administrative responsibilities.
• Used Kronos payroll timekeeping system to manage and review employee time information.
• Applied knowledge of payroll rules and procedures within a union environment.
• Performed detailed administrative and clerical work while meeting deadlines and maintaining accuracy.

Licensed Insurance Agent at Allstate Insurance Agency (2017-02 – 2018-10)

• Provided account services to customers, including receiving payments and answering questions in person and by telephone.
• Gathered customer information to assist with insurance claims and quotes.
• Communicated with customers through telephone calls and email.
• Contacted customers regarding account balances and payment information.
• Maintained professional customer relationships while handling sensitive account information.
• Managed multiple customer service and administrative responsibilities in a fast-paced office environment.