GUEST SERVICE SPECIALIST/BARTENDER
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Adaptable and detail-oriented professional with over 20 years of high-volume hospitality experience seeking to leverage strong communication, multi-tasking, and fast-paced problem-solving skills into a remote customer service or data entry role. Proven track record of being dependable, managing fast transactions and delivering exceptional customer satisfaction in dynamic environments.
BARTENDER at PUFF N’ STUFF CATERING (2022-12 – Present)
Manages high-volume guest interactions, assessing customer preferences, resolving complaints tactfully, and ensuring exceptional service delivery in fast-paced environments. Partners closely with staff to ensure seamless event execution and high team morale. Demonstrates ability to troubleshoot guest issues independently without direct supervision.
Quickly adjusts to changing event schedules, venue layouts, and VIP client requests with minimal notice. Recognized consistently by owners, event managers, and clients for delivering personalized service that directly contributes to repeat catering contracts.
WAREHOUSE ASSOCIATE at AMAZON (2018-07 – 2019-03)
Scanned, logged, and tracked high volume of packages using handheld RF scanners, consistently meeting performance metrics and maintaining high data accuracy. Safely loaded, organized and staged outgoing freight onto trucks according to strict timeline and weight-distribution guidelines. Consistently exceeded hourly scan-rate and processing targets while maintaining compliance with safety and quality control standards.
Identified and resolved missing or mislabeled items in the system before loading, ensuring seamless order fulfillment.
HIGH SCHOOL DIPLOMA – Cherokee High School (2000-06)
