Crystal W

Experienced and dependable professional with a diverse background in financial services, customer service, retail management, parts operations, inventory control, and cash handling. Skilled in processing financial transactions, opening and closing accounts, balancing cash drawers and vaults, ordering and receiving merchandise and parts, maintaining inventory, scheduling employees, and assisting customers. Experienced with DNA, DBS, WMS, Microsoft Excel, and Microsoft Word.

Parts Clerk / Cashier - HOLT/CAT

(2025-03 - 2026-09)

• Processed customer cash and check transactions for parts purchases and orders.
• Balanced cash box and maintained accurate transaction records.
• Processed ZHB hose transactions in the DBS system for warehouse operations.
• Selected and prepared hose pieces according to warehouse requirements.
• Processed customer returns and handled parts customers no longer needed.
• Maintained current parts inventory and processed returns for parts that had been in inventory for more than two weeks.
• Performed inventory counts for CAT-branded toys and clothing merchandise.
• Used Microsoft Excel and Microsoft Word for daily work and documentation.
• Utilized WMS and DBS systems to support parts, inventory, warehouse, and customer transactions.
• Assisted customers with parts orders and provided professional service.

Teller - COASTLIFE CREDIT UNION

(2023-08 - 2025-03)

• Opened and closed member accounts while following established procedures.
• Created and issued new debit cards for members.
• Processed deposits and withdrawals accurately and efficiently.
• Cashed checks and handled a variety of member transactions.
• Balanced cash drawer/till and maintained accurate cash records.
• Balanced and maintained the vault according to established procedures.
• Utilized the DNA core banking system to process member transactions and account services.
• Provided professional, courteous service to credit union members.

Seasonal Sales Associate, Toys - TARGET

(2022-10 - 2022-12)

• Assisted customers in the Toys Department and answered questions about merchandise.
• Maintained a clean, organized, and customer-ready sales floor.
• Stocked merchandise and replenished shelves as needed.
• Organized and stored overstock merchandise in backroom bins.
• Provided backup cashier support during busy periods.
• Worked effectively in a fast-paced seasonal retail environment.

Toys Department Manager - WALMART

(2016-08 - 2018-06)

• Managed daily operations of the Toys Department and maintained an organized sales floor.
• Ordered merchandise and monitored inventory to maintain appropriate stock levels.
• Zoned merchandise and organized overstock to maintain an efficient department.
• Reorganized the department after Christmas to prepare for new merchandise.
• Transitioned older merchandise to clearance and prepared displays for new inventory.
• Assisted customers with questions about bicycles and bicycle accessories.
• Provided backup cashier support when needed.

Photo Lab Associate - WALMART

(2015-05 - 2016-08)

• Processed customer photo orders, including negatives and printed photographs.
• Assisted customers with uploading pictures through photo lab computers and kiosks.
• Ordered photo paper, ink, cleaning supplies, and other materials required for photo printing.
• Maintained photo lab equipment and work areas.
• Assisted customers with photo printing questions and processes.

Automotive Department Manager - WALMART

(2013-02 - 2015-05)

• Managed daily operations of the Automotive Department and supervised department employees.
• Conducted inventory of tires and batteries and monitored stock levels.
• Ordered tires, batteries, automotive parts, and department merchandise.
• Created employee schedules and coordinated daily staffing needs.
• Maintained department organization, cleanliness, and merchandising standards.
• Completed paperwork and documentation related to theft, damages, and vehicle incidents involving employees.
• Filed and maintained department records accurately.
• Assisted customers with automotive products and department needs.

Cashier - WALMART

(2010-04 - 2013-02)

• Processed customer purchases and handled cash and credit card transactions accurately.
• Provided courteous and efficient customer service.
• Bagged groceries and merchandise carefully.
• Maintained a clean and organized checkout area.
• Zoned and maintained assigned areas according to store standards.

Sales Associate, Baby Department - BURLINGTON COAT FACTORY

(2008-05 - 2008-10)

• Assisted customers with selecting and ordering baby furniture.
• Provided customer service and answered product questions.
• Safely loaded purchased furniture into customers' vehicles.
• Maintained a clean, organized, and well-presented department.
• Zoned merchandise and maintained department displays.

Cashier - H-E-B

(1998-01 - 1999-02)

• Processed customer purchases accurately and efficiently.
• Handled cash and checks while following established procedures.
• Balanced cash drawer/till at the end of shifts.
• Maintained a clean, organized, and well-stocked assigned aisle.
• Bagged groceries and provided courteous customer service.

Motorpool Clerk - UNITED STATES ARMY

(1996-10 - 1997-06)

• Ordered and received automotive and equipment parts for motorpool operations.
• Maintained parts and supply records.
• Coordinated receipt and distribution of parts and supplies.
• Honorable Discharge

Completed three years of college coursework - Del Mar College

GED