Senior Patient Call Coordinator - Austin Regional Clinic - Austin, TX
(2020-12 - 2024-06)
- Scheduled appointments via phone and in person for 35 locations including multiple specialties and Primary Care.
- Assisted with referrals and prepared medical records for patients.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Registered patients and scheduled appointments.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Maintained confidentiality of records relating to clients' treatment.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Senior Patient Care Coordinator - Austin Regional Clinic - Austin, TX
(2010-07 - 2020-12)
- Scheduled evaluations and procedures for patients.
- Processed patient intake information and updated medical records prior to treatment.
- Completed insurance verifications and claim forms for patient intake and processing.
- Communicated with patients to ensure quality of care and develop care plans.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Provided administrative support for patient care staff.
- Received and routed care team messages and documents to appropriate staff.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Demonstrated flexibility during changes to patient care practice.
- Compiled and maintained medical charts and reports in complex digital databases.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Assured regulatory compliance and professionalism across patient service.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Maintained communication and transparency with governing boards, department heads and medical staff.
