Cynthis Wilson

Experienced supervisor with 37 years working for the United States Postal Service, and recent customer service call center clerk experience at Clark County Election department. Skilled in operations management, leadership, employee training, and safety compliance. Proven track record of directing large teams, implementing cost-saving projects, and conducting professional development trainings.

Quality of Work Life Coordinator with expertise in team building, communication, and organizational effectiveness.

Call Center Representative at Clark County Election Department

Answered customer calls and concerns for ballots, voting precinct location, address verification, ballot usage assistance, voter registration credentials, and absentee vote registration

• Responded to customer inquiries regarding voting precinct locations and addresses
• Assisted voters in understanding ballot usage and procedures
• Provided information on credentials needed for voter registration
• Processed absentee vote registration requests
• Worked at the call center for the past two elections

Supervisor of Distribution Operations at United States Postal Service (1980-05 – 2017-10)

Directed and coordinated 20 to 100 employees in processing all classes of mail and dispatch operations. Served as Plant Safety Advocate coordinating two processing and distribution facilities. Promoted to Quality of Work Life Coordinator traveling nationally to train employees and implement organizational improvements.

• Directed employees in dock operations receiving, loading, and unloading dispatch mail
• Coordinated two processing and distribution facilities within the Nevada Sierra District as Plant Safety Advocate
• Provided safe and healthy work environment for all employees and achieved plant operations safety score of 3.84 (exceeding 3.50 requirement)
• Developed safety team from diverse group of people from all levels of customer service and plant personnel
• Worked closely with managers of safety, Human Resources, maintenance and all other departments to ensure OSHA safety compliance
• Selected as Quality of Work Life Coordinator for the US Postal Service
• Traveled the country working under direction of Postal headquarters and local processing plants
• Ensured managers, supervisors and employees worked together to solve daily operational problems
• Implemented projects and procedures that saved The Postal Service millions of dollars in revenue and work hours
• Instructed courses including team-building, communication, problem-solving, group effectiveness, and presentation skills for managers and craft employees
• Improved management and employee relationships through training initiatives
• Attended multiple professional development trainings including managing multiple priorities, reasonable accommodation, communication and listening skills, employee engagement, time management, safety, postal leadership, train the trainer, promotion review board trainer, sexual harassment, fact finder training, Leadership Challenge for Women Workshop, Quality of Work Life training, PowerPoint, Microsoft, and Interview Techniques Training

Bachelor of Fine Arts in Music/Theatre – United States International University (1974-06 – 1978-08)