D C

Results-driven operations and fitness leader with 15+ years of experience managing teams, facilities, customer service, and business performance. Proven ability to recruit, train, and coach high-performing teams, oversee budgets and scheduling, and maintain exceptional cleanliness and operational standards. Managed teams of 50+ employees and operations for businesses generating over $900,000 per month.

Passionate about delivering an outstanding member experience in alignment with Planet Fitness's Judgment Free Zone® culture.

Senior Correctional Officer - Northern Nevada Correctional Center - Carson City, NV

(2021-01)

• Managed the end-to-end vendor lifecycle for facility-related services; sourced and evaluated vendor quotes for repairs, coordinated service dispatch, and verified invoices against work performed to ensure budget adherence
• Led facility-wide preventative maintenance inspections across multiple buildings, identifying safety hazards and ensuring compliance with fire and sanitation regulations to maintain consistent safety and operational standards
• Conducted quarterly site audits across 10+ buildings to ensure 100% compliance with brand standards, focusing on facility cleanliness, safety, and presentation to ensure a consistently positive and brand-aligned user experience
• Developed and implemented Standard Operating Procedures (SOPs) to improve workflow efficiency and drive operational consistency across multiple functional areas
• Partnered with leadership and execution teams as key liaison, ensuring alignment and clear communication across all operational levels
• Led proactive risk mitigation efforts that drove an 85% reduction in facility safety incidents through systematic inspections and preventative maintenance programs
• Tracked performance metrics, timelines, and resource allocation to drive continuous improvement and optimize facility uptime
• Managed capital improvement projects from planning to completion, coordinating vendor logistics, equipment installation, and personnel scheduling to deliver new operational capabilities on-time and within scope

Senior Correctional Officer - Piedmont Correctional Center - Salisbury, NC

(2020-01 - 2021-12)

• Managed the end-to-end vendor lifecycle for facility-related services; sourced and evaluated vendor quotes for repairs, coordinated service dispatch, and verified invoices against work performed to ensure budget adherence
• Led multi-site daily operations across multiple functional areas, managing staff training, emergency response coordination, and regulatory compliance
• Managed execution of large-scale operational programs, ensuring efficiency, adherence to timelines, and consistent quality standards
• Led process improvements that significantly enhanced productivity and reduced operational delays across facility programs
• Coordinated logistics, documentation, and cross-team communication to maintain seamless multi-department operations
• Conducted quarterly site audits to ensure 100% compliance with brand standards, focusing on facility cleanliness, safety, and presentation to maintain a high-quality, welcoming environment for all personnel

Correctional Officer - Nevada Corrections - Carson City, NV

(2016-01 - 2020-12)

• Led facility-wide preventative maintenance inspections for safety hazards and compliance with fire and sanitation regulations, ensuring consistent brand and safety standards across all operational zones
• Partnered with internal teams and external agencies to coordinate repairs, transfers, and facility logistics, safeguarding operational continuity
• Strengthened team retention and morale by transforming a challenging work environment into a cooperative, high-performing culture, driving measurable improvements in team performance
• Enhanced emergency readiness by independently developing and executing evacuation protocols and prevention measures for high-risk areas

Correctional Officer - Ely State Maximum Prison - Ely, NV

(2014-01 - 2016-12)

• Managed the end-to-end vendor lifecycle for facility-related services; sourced and evaluated vendor quotes for repairs, coordinated service dispatch, and verified invoices against work performed to ensure budget adherence
• Conducted comprehensive facility audits across multiple buildings, identifying and documenting safety hazards, compliance violations, and necessary maintenance for building systems (e.g., fire suppression, security access, structural integrity)
• Managed facility access controls and surveillance systems, ensuring consistent uptime and secure operations
• Safeguarded facility compliance through rigorous fire, safety, and sanitation inspections across all operational zones

Corporate Director - Corporate Director of Security & Business Operations - Carson City, NV

(2008-01 - 2014-12)

• Led daily operations and a team of 50, owning full accountability for financial performance, administrative functions, and operational excellence across multiple sites
• Managed the end-to-end vendor lifecycle for facility-related services; sourced and evaluated vendor quotes for repairs, coordinated service dispatch, and verified invoices against work performed to ensure budget adherence
• Conducted comprehensive facility audits across multiple buildings, identifying and documenting safety hazards, compliance violations, and necessary maintenance for building systems (e.g., fire suppression, security access, structural integrity)
• Directed multi-site operations and optimized staff performance, achieving 85% of monthly revenue targets consistently
• Led preventative maintenance programs for critical life-safety and security systems, ensuring 100% operational uptime and compliance with institutional standards
• Improved operational continuity and accuracy by systematizing records management and safeguarding critical data
• Managed a multi-site HVAC system upgrade, coordinating with electrical and plumbing vendors to install new units across 3 facilities with minimal operational downtime
• Partnered cross-functionally to maintain brand consistency across high-traffic, public-facing facilities, ensuring a safe and positive customer experience aligned with operational standards
• Led the operational setup for 5 new site openings, coordinating vendor installations, equipment setup, and final inspections to ensure day-one readiness
• Conducted quarterly site audits across 10+ buildings to ensure 100% compliance with brand standards, focusing on facility cleanliness, safety, and presentation to maintain a high-quality, welcoming environment for all personnel
• Managed capital improvement projects from planning to completion, coordinating vendor logistics, equipment installation, and personnel scheduling to deliver new operational capabilities on-time and within scope
• Managed the operational of a new facility, coordinating with contractors and internal teams to ensure all building systems were functional, compliant, and ready for launch day
• Oversaw technical vendor contracts for major systems (HVAC, Electrical, Plumbing), evaluating scopes of work and verifying repair quality to reduce system downtime and save 55% in annual costs
• Ensured brand standards and operational readiness across multiple high-traffic, customer-facing facilities, analogous to a multi-site retail environment

Hospitality Management Certificate - Hospitality Management - Central County Occupational Center (2002-09 - 2002-06)

Computer Animation Certificate - Computer Animation - Central County Occupational Center (2003-09 - 2003-06)

Coursework Completed - Psychology - Western Nevada College (2016-10 - 2017-08)

High School Diploma - Merchandising - Yerba Buena High School (1999-09 - 2003-06)