Senior Correctional Officer - Northern Nevada Correctional Center - Carson City, NV
(2021-01)
- Managed the end-to-end vendor lifecycle for facility-related services; sourced and evaluated vendor quotes for repairs, coordinated service dispatch, and verified invoices against work performed to ensure budget adherence
- Led facility-wide preventative maintenance inspections across multiple buildings, identifying safety hazards and ensuring compliance with fire and sanitation regulations to maintain consistent safety and operational standards
- Conducted quarterly site audits across 10+ buildings to ensure 100% compliance with brand standards, focusing on facility cleanliness, safety, and presentation to ensure a consistently positive and brand-aligned user experience
- Developed and implemented Standard Operating Procedures (SOPs) to improve workflow efficiency and drive operational consistency across multiple functional areas
- Partnered with leadership and execution teams as key liaison, ensuring alignment and clear communication across all operational levels
- Led proactive risk mitigation efforts that drove an 85% reduction in facility safety incidents through systematic inspections and preventative maintenance programs
- Tracked performance metrics, timelines, and resource allocation to drive continuous improvement and optimize facility uptime
- Managed capital improvement projects from planning to completion, coordinating vendor logistics, equipment installation, and personnel scheduling to deliver new operational capabilities on-time and within scope
Senior Correctional Officer - Piedmont Correctional Center - Salisbury, NC
(2020-01 - 2021-12)
- Managed the end-to-end vendor lifecycle for facility-related services; sourced and evaluated vendor quotes for repairs, coordinated service dispatch, and verified invoices against work performed to ensure budget adherence
- Led multi-site daily operations across multiple functional areas, managing staff training, emergency response coordination, and regulatory compliance
- Managed execution of large-scale operational programs, ensuring efficiency, adherence to timelines, and consistent quality standards
- Led process improvements that significantly enhanced productivity and reduced operational delays across facility programs
- Coordinated logistics, documentation, and cross-team communication to maintain seamless multi-department operations
- Conducted quarterly site audits to ensure 100% compliance with brand standards, focusing on facility cleanliness, safety, and presentation to maintain a high-quality, welcoming environment for all personnel
Correctional Officer - Nevada Corrections - Carson City, NV
(2016-01 - 2020-12)
- Led facility-wide preventative maintenance inspections for safety hazards and compliance with fire and sanitation regulations, ensuring consistent brand and safety standards across all operational zones
- Partnered with internal teams and external agencies to coordinate repairs, transfers, and facility logistics, safeguarding operational continuity
- Strengthened team retention and morale by transforming a challenging work environment into a cooperative, high-performing culture, driving measurable improvements in team performance
- Enhanced emergency readiness by independently developing and executing evacuation protocols and prevention measures for high-risk areas
Correctional Officer - Ely State Maximum Prison - Ely, NV
(2014-01 - 2016-12)
- Managed the end-to-end vendor lifecycle for facility-related services; sourced and evaluated vendor quotes for repairs, coordinated service dispatch, and verified invoices against work performed to ensure budget adherence
- Conducted comprehensive facility audits across multiple buildings, identifying and documenting safety hazards, compliance violations, and necessary maintenance for building systems (e.g., fire suppression, security access, structural integrity)
- Managed facility access controls and surveillance systems, ensuring consistent uptime and secure operations
- Safeguarded facility compliance through rigorous fire, safety, and sanitation inspections across all operational zones
Corporate Director - Corporate Director of Security & Business Operations - Carson City, NV
(2008-01 - 2014-12)
- Led daily operations and a team of 50, owning full accountability for financial performance, administrative functions, and operational excellence across multiple sites
- Managed the end-to-end vendor lifecycle for facility-related services; sourced and evaluated vendor quotes for repairs, coordinated service dispatch, and verified invoices against work performed to ensure budget adherence
- Conducted comprehensive facility audits across multiple buildings, identifying and documenting safety hazards, compliance violations, and necessary maintenance for building systems (e.g., fire suppression, security access, structural integrity)
- Directed multi-site operations and optimized staff performance, achieving 85% of monthly revenue targets consistently
- Led preventative maintenance programs for critical life-safety and security systems, ensuring 100% operational uptime and compliance with institutional standards
- Improved operational continuity and accuracy by systematizing records management and safeguarding critical data
- Managed a multi-site HVAC system upgrade, coordinating with electrical and plumbing vendors to install new units across 3 facilities with minimal operational downtime
- Partnered cross-functionally to maintain brand consistency across high-traffic, public-facing facilities, ensuring a safe and positive customer experience aligned with operational standards
- Led the operational setup for 5 new site openings, coordinating vendor installations, equipment setup, and final inspections to ensure day-one readiness
- Conducted quarterly site audits across 10+ buildings to ensure 100% compliance with brand standards, focusing on facility cleanliness, safety, and presentation to maintain a high-quality, welcoming environment for all personnel
- Managed capital improvement projects from planning to completion, coordinating vendor logistics, equipment installation, and personnel scheduling to deliver new operational capabilities on-time and within scope
- Managed the operational of a new facility, coordinating with contractors and internal teams to ensure all building systems were functional, compliant, and ready for launch day
- Oversaw technical vendor contracts for major systems (HVAC, Electrical, Plumbing), evaluating scopes of work and verifying repair quality to reduce system downtime and save 55% in annual costs
- Ensured brand standards and operational readiness across multiple high-traffic, customer-facing facilities, analogous to a multi-site retail environment
