D Mills

Results-driven Retail Sales Associate Cashier with expertise in retail operations and customer service. Skilled in facilitating transactions, maintaining organized environments, and fostering customer relationships. Delivers prompt responses to product inquiries and enhances sales through positive interactions.

Seeking a full-time role that challenges problem-solving abilities and utilizes strong interpersonal skills. Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products.

Track record of maintaining organized inventory and supporting team goals.

Retail Sales Associate - Bath and Body Works - Spartanburg, SC

(2024-05)

Delivered exceptional customer service, enhancing the overall shopping experience and fostering brand loyalty.

• Welcomed customers at the entrance, creating a friendly atmosphere and helped with product questions, selections, and purchases.
• Assisted customers with inquiries and product selection. Complete purchases, locate items, and join reward programs.
• Addressed customer inquiries regarding store policies and resolved concerns, contributing to a positive shopping experience.
• Answered questions about store policies and addressed customer concerns.
• Engaged customers on the sales floor to promote special offers and events, increasing promotion awareness and driving sales conversions.
• Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions, and boosting sales conversion rates.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Used the in-store system to locate inventory and place special orders for customers.
• Maintained knowledge of current promotions and product offerings to enhance customer engagement.

Retail Cashier - Ingle Supermarket - Boiling Springs, SC

(2025-11 - 2026-02)

Processed customer transactions accurately and efficiently at the point of sale.

• Maintained clean, organized checkout area, contributing to a positive customer experience.
• Processed credit, debit card, and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
• Maintained a clean and organized checkout area to enhance customer experience.
• Collaborated with team members to streamline service speed during peak hours.
• Assisted customers with product inquiries, ensuring satisfaction and support.
• Delivered excellent service through active listening, effectively addressing customers' needs.
• Welcomed customers with friendly greetings to create a positive shopping atmosphere. To build a welcoming and positive atmosphere within the store.
• Trained new employees on company policies, register operations, and effective communication techniques with customers.
• Handled cash with high accuracy and checked bills for fraud.

Customer Service Representative - Big Lots Stores, Inc. - Spartanburg, SC

(2025-06 - 2025-07)

Resolved customer inquiries efficiently, improving satisfaction and contributing to retention.

• Collaborated with team members to streamline communication processes, reducing response times.
• Addressed customer requests for products, services, and company information, ensuring accurate and timely support.
• Assisted with unloading freight and organizing products on the sales floor.

Retail Associate - Bargain Hunt - Spartanburg, SC

(2023-04 - 2024-05)

Greeted customers and helped with product questions, selections, and purchases.

• Ensured a clean and organized sales floor, enhancing customer comfort and shopping experience.
• Executed transactions efficiently using point-of-sale systems, guaranteeing accuracy in cash handling.
• Engaged in friendly conversation with the customer to better uncover individual needs.
• Maintained a clean and organized sales floor to promote a welcoming environment.
• Processed transactions swiftly using point-of-sale systems, ensuring accuracy in cash handling.
• Performed cash, card, and check transactions to complete customer purchases.
• Oversaw daily cash register functions to ensure smooth transactions.
• Engaged customers in friendly conversation to identify individual needs and recommend suitable products.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Stocked shelves and arranged merchandise to optimize product visibility and accessibility.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Provided training to new cashiers on register operations and customer service.

Legal Secretary - Attorney M. Parker Vick - Spartanburg, SC

(1986-08 - 1991-09)

Drafted legal documents and correspondence, maintaining high standards of accuracy and professionalism.

• Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
• Streamlined communication between clients and attorney, strengthening client relationships and increasing satisfaction.
• Coordinated with court personnel regarding filing deadlines, ensuring compliance with legal requirements and timelines.
• Filed documents with courts on behalf of the attorney.
• Transcribed legal documents and phone conversations.
• Coordinated delivery of legal correspondence, ensuring timely receipt by clients, witnesses, and court officials.
• Systematically organized court files to ensure easy access during proceedings.
• Handled incoming and outgoing calls to clients and prospects, providing essential information.
• Improved client satisfaction by providing timely and accurate legal document preparation.
• Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
• Accurately filed legal documents with courts to support the attorney's cases.
• Screened telephone calls and forwarded to appropriate departments.
• Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
• Maintained strict confidentiality of all client and firm information, reinforcing firm's commitment to client privacy.
• Enhanced office efficiency by streamlining filing systems, making critical documents easily accessible for urgent legal matters.
• Enhanced client satisfaction through timely and accurate preparation of legal documents.
• Created and printed legal documents for attorneys to review.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Developed and maintained filing and retrieval systems.
• Reduced errors in legal documents by implementing thorough proofreading processes.
• Completed data entry of legal documents into electronic filing systems.

Administrative Assistant - Motor Vehicle Division - Greenville, SC

(1980-06 - 1984-01)

Responded to customer inquiries, delivering accurate information on licensing and registration processes to enhance customer understanding.

• Facilitated driver's license renewal by administering oral tests and processing information through NCIC.
• Facilitated training for new staff on administrative policies and operational protocols to ensure compliance and smooth onboarding.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• Facilitated driver's license renewal process by verifying applicant information and ensuring compliance with state regulations, giving Oral tests, and running information through NCIC, checking for driver's license suspension.

Associate of Arts - Law/Paralegal Studies - Stratford Careers Institute (2028-04)

Diploma - Business Processing - Spartanburg Methodist College (1984-08)

High School Diploma - Jonesville High School (1976-05)