Daisy Rodriguez

Dedicated Teaching Assistant offering three years of experience working with students at different learning levels and backgrounds. Skilled in assisting lead teachers with classroom functions, lesson planning, and individual and group instruction. Accomplished in building long-lasting relationships with students, parents, and colleagues.

Teacher's Assistant at St. Helena School PKFA Program (2023-09 – 2026-06)

• Assisted groups of 3k and 4k students ages 2-5 with daily rules and routines in the classroom including toileting and potty training
• Supported classroom instruction by implementing lesson plans from Teaching Strategies and maintained the classroom environment sanitized and materials readily available for daily use
• Promoted parent engagement through show and tells, class celebrations, and projects for units of study
• Fostered an inclusive and supportive learning environment for students with a wide range of abilities and needs

Guest Relations Representative at Wildlife Conservation Society (2024-04 – 2024-09)

• Provided superior service to guests including assisting with directions to various WCS parks, exhibits, attractions, rides and amenities, and distributing information about park schedules and special events
• Answered a busy multi-line phone system by transferring calls and taking messages accurately and forwarding voicemails/emails to the appropriate parties
• Provided service recovery to guests who have questions, comments or complaints by responding to guest correspondence with accurate and timely information

Group Sales Associate at Wildlife Conservation Society (2022-01 – 2024-01)

• Handled 100+ calls weekly during peak season with duties including group reservations, individual reservations, rescheduling visits, and presenting relevant WCS parks visitor information
• Utilized Salesforce and Galaxy software to assist individuals/families, schools/camps, non-profit organizations, companies, and trade groups in booking WCS parks visits
• Provided basic technical support for clients looking to make online reservations for all WCS parks
• Professionally de-escalated customer complaints by resolving issues in a timely and friendly manner
• Role modeled established customer service practices with peers and external customers

Retail Sales Associate at TJ Maxx (2022-01 – 2022-06)

• Accurately rung customer purchases/returns and counted back change to customers according to established operating procedures
• Promoted credit and loyalty programs during customer interactions to surpass company's requirement of 1 credit card application for every 100 transactions
• Role modeled established customer service practices with peers and external customers

Summer Camp/Afterschool Counselor at New York Edge (2021-07 – 2021-10)

• Assumed responsibility for the cleanliness and organization of the classroom, program supplies, and activity space
• Informed the immediate supervisor of any concerns regarding participants, staff, or the facility
• Engaged middle school students in class activities and created lesson plans that are structured, age-appropriate, fun, and based in the areas of arts and creative expression

Administrative Assistant Intern at SYEP Saint Barnabas Hospital (2019-06 – 2019-07)

• Monitored attendance sheets and meal vouchers daily while updating over 100 volunteers' contact information into Excel sheets
• Answered telephone inquiries, scheduled appointments and orientations for new volunteers
• Delivered correspondence and medical forms to several offices on campus
• Carried out teatime in the main hospital building to provide a welcoming and appreciative experience for visitors, patients, and hospital staff

Bachelor of Arts in Psychology – Hunter College at New York (05-2021)

Master of Arts in Teaching English To Speakers of Other Languages – Hunter College at New York (Expected 05-2028)