Dalucie Metrius

Client-centered professional able to assess, help plan, and advocate for options and services. Communicate effectively to meet individual needs and coordinate available resources. Accustomed to working with diverse and vulnerable populations.

Teacher Aide / Assistant / Bilingual Aide - Albertville Innovation Academy - Guntersville, AL

(2024-04 - 2025-12)

• Answer inbound telephone calls, train employees, and support students in learning the English language by translating instructions and ensuring they understand the material.
• Assist teachers with classroom management and facilitate interactions between bilingual students and their peers.
• Communicate effectively with non-English speaking parents and guardians about their child's progress and help create bilingual educational resources.
• Advocate for a cultural and inclusive learning environment with empathy that supports the academic and emotional success of all students through certification.
• Help students during emotional breakdowns by providing comfort and support, listen to their concerns, guide them through resources, and assist them with their support system.
• Use Google Doc and Clever software

Server/Customer Service - Waffle House - Guntersville, AL

(2022-06 - 2024-07)

• Answered inbound calls and took and entered orders accurately using the Point of Sale (POS) computer system.
• Delivered food and beverage items quickly and efficiently in a fast-paced environment.
• Stayed familiar with menu items, advised patrons of specials, and answered questions.
• Completed opening and closing duties, stocked supplies, accepted payments, and operated cash register.
• Worked as a team to meet and exceed guest expectations.

Sales Associate / Cashier / Customer Service - Retail - Rainbow clothing store

(2019-11 - 2022-01)

• Handled inbound telephone calls, offered fast and friendly service, operated a cash register, scanned merchandise, accepted payments, and maintained the overall appearance and cleanliness of the work area.
• Worked as part of a team and interacted with diverse customers and staff members.
• Followed policies as they related to customer confidentiality.

Customer Service / Cashier - Presidential Supermarket

(2019-01 - 2020-05)

• Handled customer returns, exchanges, and refunds.
• Answered phone and customers questions about prices, products, and store policies.
• Assisted customers at checkout and processed cash, credit, and debit payments
• Resolved customer complaints and issues in person
• Kept the customer service and checkout area clean and organized
• Helped stock items and supported other departments when needed

Freelance Interpreter - Self-Employed

(2020)

• Provides over-the-phone and in-person interpretation in healthcare, social services, and legal settings.
• Assists with translating documents and forms.
• Experience includes medical, insurance, and legal interpretation.
• Facilitates communication ensuring understanding.

Production worker - Wayne's farm

(2023 - 2025)

• Operated and maintained equipment on the production line to ensure smooth processing.
• Followed safety and sanitation protocols to maintain a clean work environment.
• Packaged, labeled, and prepared products for shipment.
• Monitored quality and reported any issues to supervisors.
• Collaborated with team members to meet production goals.

Associate of Science Degree - Health and Human Services - Ultimate Medical Academy (2025)

Diploma - Atlantic Community High School (2020)