Teacher Aide / Assistant / Bilingual Aide - Albertville Innovation Academy - Guntersville, AL
(2024-04 - 2025-12)
- Answer inbound telephone calls, train employees, and support students in learning the English language by translating instructions and ensuring they understand the material.
- Assist teachers with classroom management and facilitate interactions between bilingual students and their peers.
- Communicate effectively with non-English speaking parents and guardians about their child's progress and help create bilingual educational resources.
- Advocate for a cultural and inclusive learning environment with empathy that supports the academic and emotional success of all students through certification.
- Help students during emotional breakdowns by providing comfort and support, listen to their concerns, guide them through resources, and assist them with their support system.
- Use Google Doc and Clever software
Server/Customer Service - Waffle House - Guntersville, AL
(2022-06 - 2024-07)
- Answered inbound calls and took and entered orders accurately using the Point of Sale (POS) computer system.
- Delivered food and beverage items quickly and efficiently in a fast-paced environment.
- Stayed familiar with menu items, advised patrons of specials, and answered questions.
- Completed opening and closing duties, stocked supplies, accepted payments, and operated cash register.
- Worked as a team to meet and exceed guest expectations.
Sales Associate / Cashier / Customer Service - Retail - Rainbow clothing store
(2019-11 - 2022-01)
- Handled inbound telephone calls, offered fast and friendly service, operated a cash register, scanned merchandise, accepted payments, and maintained the overall appearance and cleanliness of the work area.
- Worked as part of a team and interacted with diverse customers and staff members.
- Followed policies as they related to customer confidentiality.
Customer Service / Cashier - Presidential Supermarket
(2019-01 - 2020-05)
- Handled customer returns, exchanges, and refunds.
- Answered phone and customers questions about prices, products, and store policies.
- Assisted customers at checkout and processed cash, credit, and debit payments
- Resolved customer complaints and issues in person
- Kept the customer service and checkout area clean and organized
- Helped stock items and supported other departments when needed
Freelance Interpreter - Self-Employed
(2020)
- Provides over-the-phone and in-person interpretation in healthcare, social services, and legal settings.
- Assists with translating documents and forms.
- Experience includes medical, insurance, and legal interpretation.
- Facilitates communication ensuring understanding.
Production worker - Wayne's farm
(2023 - 2025)
- Operated and maintained equipment on the production line to ensure smooth processing.
- Followed safety and sanitation protocols to maintain a clean work environment.
- Packaged, labeled, and prepared products for shipment.
- Monitored quality and reported any issues to supervisors.
- Collaborated with team members to meet production goals.
