Rd Armas

Reliable, bilingual (English/Spanish) Professional holding both an active BSIS Guard Card and a ServSafe Food Handler Certification. Combines a strong background in customer service, crisis de-escalation, and detailed record-keeping with a proven ability to remain poised under pressure. A versatile and compassionate asset skilled at ensuring safety, enforcing compliance, and delivering excellent public-facing service in high-volume environments.

Teacher’s Aide - Bizzy Beez Academy

(2022-11 - 2023-05)

• Care & Basic Needs: Assist with feeding, diapering, potty training, and hygiene routines (handwashing, tooth brushing). Supervise nap times and prepare healthy snacks.
• Instructional Assistance: Guide small groups of students through play-based learning and early literacy/numeracy activities.
• Behavior Management: Redirect negative behaviors, foster social-emotional development (sharing, conflict resolution), and enforce classroom rules.

Caregiver - All ways Caring HomeCare

(2021-03 - 2022-11)

• Personal Care: Assisting with bathing, dressing, grooming, toileting, and mobility/transfers.
• Homemaking: Performing light housekeeping (dusting, vacuuming, laundry, dishes) and changing bed linens.
• Homemaking: Performing light housekeeping (dusting, vacuuming, laundry, dishes) and changing bed linens

File Clerk - ABC Security

(2016-11 - 2017-01)

• Document Management: Sort, categorize, and file documentation. Digitize paper records by scanning and indexing them into electronic systems.
• File Retrieval: Fulfill requests for file retrieval from other departments, log checked-out materials, and ensure returned files are put back in their proper locations.
• Phone Management: Answer incoming calls promptly. Route inquiries to the appropriate department, security supervisor, or field personnel.

Dispatcher - Fidelity National Home Warranty

(2006-07 - 2008-03)

• Customer Support: Answer inbound calls, educate clients on policy renewals, and de-escalate customer service issues.
• Claim Intake & Processing: Create repair tickets, explain coverage limitations, and collect deductible/service fees.
• Vendor Coordination: Dispatch approved, licensed service technicians to evaluate and repair home systems (e.g., HVAC, plumbing, electrical).

A.A - Psychology - College of Alameda, Alameda, CA

Diploma - Dewy High School, Oakland, CA (2001-06)