Damien

In every job I've worked, my goal has not only been to excel at my given position, but to take away a new skill that can propel me further as working professional. From one of my earlier jobs at Massage Envy, I learned how to take pride in creating a comforting experience for guests, listening to their needs, and aligning them with a suitable therapist. At Disney, I grew in my ability to handle difficult situations.

All while maintaining the level of customer service that the Disney brand is famous for.

At Half Price

Books, I was able to deeply enjoy my work knowing my time and energy were being used positively in my community. At the same time I was learning how to manage inventories, participate in store projects, and lead my store team in maintaining policy standards. Working with Fresh Lifelines for Youth I've excelled at developing thoughtful strategies, managing company assets and large scale projects, created documentation practices, and facilitated effective communication strategies.

I am organized, thoughtful, and able to adapt quickly and effectively to changing situations with a clear sighted level-head.

Operations Manager at Fresh Lifelines For Youth (2023-03 – Present)

• Identified and resolved unauthorized, unsafe, or ineffective practices through coordination with the compliance department in FLY's Safety Committee.
• During the office move I established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
• Negotiated contracts with internet, printer, and moving vendors to obtain best pricing and terms while maintaining positive relationships.
• Managed furniture and tech assets for the agency, ensuring timely procurement and cost-effective purchasing decisions.
• Oversaw maintenance of office equipment, coordinating repairs and minimizing downtime.
• Supported project management initiatives such as updating all staff laptops to Windows 11 and receiving and training staff on new printer software.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Implemented process improvements that increased accuracy in reporting and documentation management for new hire trainings, business license renewals, in office quality standards, emergency preparedness procedures, and tech asset inventory.

Store Inventory Merchandiser at Half Price Books (2018-11 – 2023-02)

• Designed an office floorplan to transition our layout from a standard assigned desk office to an agile workspace model.
• Made innovative technology recommendations to solve an operational challenge to remain within the projected budget.
• Communicated strategically with an office size of 34 full time staff, using a variety of different methods to ensure timelines remained on track.
• Developed a visual organization method to streamline the moving team on the office move day so program supplies stayed together, resulting in faster and easier unpacking for staff.
• Conducted a six month post-move staff survey to review the agile workspace layout and implemented needed updates based on feedback.
• Analyzed sales trends to optimize inventory levels and improve stock rotation.
• Trained new staff on merchandising standards and best practices for product display.
• Collaborated with management to execute promotional displays aligned with marketing initiatives.
• Managed in-store visual presentation, ensuring compliance with brand guidelines and company policies.
• Purchased books, CDs, DVDs, LPs, and electronics from the public, requiring a wide knowledge of prices and sales history of current inventory items. In the case of collectible items, I researched the resale value from a number of online sources to present an appropriate offer.
• Fostered a welcoming environment for the local community by always being available to answer questions by phone or in person. This could pertain to anything from book release dates, current inventory, our buyback process, or community book clubs and event.

Guest Research Specialist at Disneyland Resort (2017-08 – 2018-09)

• Collected flawless accurate data for the parks through guest surveys collected throughout the Disney Parks and Downtown Disney.
• Followed a strict guideline for gathering data, requiring memorizing several scripts.
• Interacted with hundreds of guests a day to meet hourly quotas.

Front Desk Associate at Massage Envy (2017-03 – 2017-08)

• Managed front desk operations, ensuring seamless check-in and check-out processes for clients.
• Scheduled appointments efficiently, optimizing therapist availability and client preferences.
• Organized front desk area to maintain a professional and welcoming appearance for guests.
• Resolved guest complaints efficiently, demonstrating effective problem-solving skills to maintain positive relationships.

High School Diploma – Riverside Christian Schools (2015-06)