Systems/IT Infrastructure Engineer/ITIL Certified
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Proactive and solutions-oriented Service Desk Engineer with 4+ years of experience providing Tier 1 & Tier 2 IT support, troubleshooting diverse technical issues, and ensuring high customer satisfaction across remote and in-office environments. Skilled in Microsoft 365, Active Directory, VDI environments, and modern ticketing systems. Eager to contribute to Tech Impact’s mission-driven services with strong technical proficiency, empathy, and reliability.
Proactive and solutions-oriented Service Desk Engineer with 4+ years of experience providing Tier 1 IT support, troubleshooting diverse technical issues, and ensuring high customer satisfaction across remote and in-office environments. Skilled in Microsoft 365, Active Directory, VDI environments, and modern ticketing systems. Eager to contribute to Tech Impact’s mission-driven services with strong technical proficiency, empathy, and reliability.
Babcock University, Nigeria | 2014 – 2020
