Dana Adair

Experienced Customer Experience and Travel Professional with extensive background in customer care, account management, and travel consulting with a strong focus on cruise and destination travel. Certified CLIA Cruise Counsellor (CCC) and Cayman Islands Specialist with deep expertise across Caribbean destinations and cruise product knowledge. Known for delivering high-quality client support, resolving complex travel issues, and ensuring seamless travel experiences in remote and fast-paced environments.

Seeking cruise industry customer support, reservations support, or guest experience roles (non-sales focused).

Customer Service & Travel Support Professional at Self-Employed / Travel Industry Experience (Present)

• Provided detailed travel and cruise support to clients including itinerary planning, booking assistance, and post-booking service needs
• Assisted clients with cruise line selections, cabin categories, and destination guidance based on preferences and travel requirements
• Supported travelers with changes, updates, and resolution of booking issues in coordination with travel suppliers
• Delivered high-touch customer care focused on client satisfaction and long-term relationship building
• Managed multiple client accounts and requests simultaneously in a remote environment
• Maintained strong knowledge of cruise lines, Caribbean destinations, and travel logistics

Customer Care & Account Management Professional at Various Industries

30+ Years of Experience

• Built and maintained strong client relationships through consistent, high-quality service and communication
• Managed customer accounts, inquiries, and service resolution processes with accuracy and professionalism
• Handled sensitive customer situations with patience, clarity, and problem-solving skills
• Worked across fast-paced environments requiring multitasking, attention to detail, and dependability
• Developed strong administrative and organizational skills supporting both clients and internal operations

Associates Degree