Denesha Claivil

Dynamic Customer Service Representative with over 3 years of experience in customer support. Proven ability to handle 50-60 customer calls, chats, and emails daily while evaluating agent performance for training needs. Expertise in guiding clients through complex procedures, complemented by certifications in security and a background in management and coordination. Committed to leveraging strong communication and time management skills to enhance client satisfaction in the customer success role.

Customer Service Rep - Conduent LLC

(2023-05 - 2026-02)

• Facilitated employee enrollment into health benefits by thoroughly explaining the available plans and options.
• Guided retired or retiring employees through the pension commencement process, elucidating procedural steps, tracking payment schedules, and managing account setups.
• Handled 50-60 customer calls per day, delivering effective service and support.
• Evaluated agent conversations to identify training needs and areas for improvement.

Unarmed Security Officer - Allied Universal Security Services - Fort Worth

(2017-12 - 2019-12)

• Ensured security at FedEx Grounds by monitoring critical areas and preventing unauthorized merchandise removal through systematic patrolling and surveillance.
• Adhered to FedEx standard operating procedures and security protocols to maintain a safe environment.
• Conducted thorough security audits on a routine basis to assess and enhance safety measures.
• Responded swiftly to security violations and emergency calls, ensuring prompt resolution of incidents.
• Monitored the influx of 500 visitors daily and managed access control by verifying guest and vendor identifications at entry points.
• Recruited and trained new personnel to strengthen team capabilities.
• Served as dispatcher, coordinating security operations efficiently.

Data Entry Clerk - Dialog Direct - Fort Worth

(2017-10 - 2018-12)

• Managed inbound calls for Allstate Roadside Assistance, expertly dispatching service providers to assist customers in need.

Data Entry Clerk - ThyssenKrupp - Calvert

(2014-01 - 2017-11)

• Supported Cold Roll Mill personnel in entering and processing Standard Maintenance Forms, Critical Task Analysis Forms, and Task Rating Worksheets into Microsoft Office applications.
• Produced routine prints of mill drawings as well as specialized prints generated from the plotter.
• Managed purchase requisitions, including entry, modification, and display, while ensuring accurate receipt of goods and monitoring of Purchase Orders using SAP daily.

Diploma - Jackson High School (2008-08 - 2012-05)

Associate's Degree - Criminal Justice - Southern New Hampshire University (2020-10 - 2021-09)