Dana Rettig
Social Service Job Trainee
Chicago, City of Chicago, CookMember since September 11, 2023
Customer serviceOffice administrationRecordkeepingCommunicationData entryOrganizational skillsDigital literacyPublic benefits supportSNAP screeningsComputer-aided dispatch (CAD) systemResume developmentInterview preparationDocument management
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About
Detail-oriented and dependable administrative support professional with experience in customer service, office administration, recordkeeping, and client support. Brings strong communication, data entry, and organizational skills, along with training in digital literacy and public benefits support. Seeking to contribute to efficient office operations in an Administrative Assistant role.
Experience
Social Service Job Trainee - Hunger Free America
(2026-01)
- Participating in a 16-week workforce training program focused on professional soft skills, digital literacy, and foundational social services practice
- Trained in public benefits access, including conducting SNAP screenings, supporting enrollment assistance, and connecting individuals to community resources
- Developing job readiness skills through resume development and interview preparation
Customer Service Representative - Yellow Taxi Cab Association
(2025-03 - 2025-12)
- Answered, screened, and directed high-volume incoming calls with professionalism and accuracy
- Entered and maintained customer and dispatch information in the computer-aided dispatch (CAD) system
- Provided customer support while coordinating timely communication between callers and drivers
Professional Caretaker - Right at Home of Chicago
(2024-02 - 2024-11)
- Welcomed clients and supported scheduling and front desk coordination
- Maintained records, updated forms, tracked time and leave information, and supported database upkeep
- Assisted clients with daily living activities, transportation coordination, and individualized support
- Supported client engagement through social and wellness activities while maintaining professionalism and confidentiality
Administrative Assistant - The Liberty Group, Incorporated
(2023-01 - 2023-10)
- Managed office supply inventory and coordinated ordering of materials and equipment
- Processed invoices, expense reports, and routine administrative documentation
- Created and maintained organized physical and electronic filing systems
- Supported daily office operations through data entry, document management, and administrative support
Education
High School Diploma
Skills
Social Service Job Trainee
