Bilingual Front Desk Security - Watch Guard 24/7 - Queens, NY
(2024-10 - 2026-08)
- Monitored facility access, verified visitor credentials, & maintained a safe environment for staff, patients, and guests in a high-traffic mental health clinic
- Assisted in crisis situations by de-escalating conflicts, contacted emergency services when necessary, & ensured the safety of vulnerable populations
- Completed detailed incident reports, maintained security logs & coordinated with clinical staff to uphold patient confidentiality & safety protocols
- Provided bilingual support to patients & visitors, improved communication & accessibility at the front desk
Security Supervisor - Mulligan Security - Manhattan, NY
(2024-02 - 2024-10)
- Led and managed a team of security professionals and worked closely with executive leadership to ensure the safety and protection of our employees, clients and assets
- Conducted regular security assessments and audits to identify potential risks and vulnerabilities
- Trained and educated employees on security protocols and procedures, and ensured compliance with company policies and regulations
Shift Supervisor - DocGo - Manhattan, NY
(2023-01 - 2024-01)
- Managed daily social service operations & provided on the ground support & supervision for associates
- Ensured appropriate staff coverage and monitored attendance
- Coordinated interpretation and translation services
- Maintained safe and healthy work environment, by establishing and enforcing organization standards and adhering to legal regulations
Security Supervisor - Allied Universal Security Services - College Point, NY
(2021-10 - 2023-01)
- Completed operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures for Con Edison
- Supervised staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range
- Ensured quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift
Concierge - Chelsea Enclave - Chelsea, NY
(2020-01 - 2021-10)
- Acted as a point of contact for residents and guests in a luxury residential building
- Greeted guests upon arrival and departure on a daily basis
- Assisted with the upkeep and appearance of the property
- Followed security protocol by checking in/out all guests, vendors, contractors, and other visitors to the property
Security Guard - JCMSolutions - East Elmhurst, NY
(2017-01 - 2020-01)
- Kept the screening checkpoints orderly and efficient by quickly completing screenings and monitoring the overall operation of each station
- Guided visitors to staff members and business locations with a warm, personable approach
- Monitored entrances and exits personally and through the use of CCTV, to protect against unauthorized individuals
