DevSecOps Engineer - HTX Labs - Remote
(2026-03 - 2026-07)
- Maintained Azure cloud backend infrastructure using Terraform and Kubernetes for a high-throughput VR artifact CI/CD pipeline supporting 25,000 active military users.
- Improved deployment reliability through Docker, Helm, Ansible, GitHub Actions, monitoring, and resource tuning across Azure environments.
- Supported CMMC Level 2 and IL5 readiness work through infrastructure review, vulnerability mitigation, deployment hardening, and operational follow-through.
- Reduced render and deployment latency by 35% and helped reduce MTTR during critical release and infrastructure events.
Senior Application Support Engineer - Siemens Digital Industries - Remote
(2025-03 - 2026-03)
- Improved application support and release workflows by integrating automation into established SOPs, reducing build times from 12 hours to 30 minutes.
- Supported identity and access workflows across Azure AD/Entra, Okta, LDAP, and OAuth while scaling secure access from 40+ users to 250+ enterprise accounts.
- Built Docker containers and reverse proxy images to improve deployment consistency, client distribution, and repeatability across support environments.
- Authored PowerShell automation to provision and scale mixed Linux and Windows virtual machines across Hyper-V and V-Portal environments.
Lead DevOps Cloud Consultant - DataPath Inc. - Remote
(2024-08 - 2025-03)
- Led Azure DevOps modernization using Terraform/OpenTofu and GitHub Actions, improving release speed, source-control structure, platform stability, and engineering quality controls.
- Designed Git branching and version-control workflows that reduced merge conflicts by 30% and improved cross-team collaboration.
- Migrated 3,000+ legacy engineering tickets from YouTrack to Jira using Perl scripts with zero data loss.
- Programmed and tested TCL-based drivers and interface modules for satellite monitoring software, improving runtime response speed by 20%.
Site Reliability Engineer / Release Manager - Enclara Pharmacia / Humana - Remote
(2022-10 - 2024-08)
- Supported production pharmacy technology operations for 100+ hospice pharmacy channels and microservices tied to 95% of a $143.7M annual revenue stream.
- Managed and optimized 100+ Azure DevOps deployment pipelines for mobile, cloud, and pharmacy applications while maintaining a 99.999% uptime standard.
- Provisioned 120+ servers through Terraform, Ansible, and PowerShell automation; supported a standardized end-of-life server migration process that avoided $1.5M+ in legacy maintenance costs.
- Built 20+ PowerShell scripts for environment configuration, lifecycle management, system health checks, and Postman API validation across production servers.
- Integrated SonarQube into CI/CD pipelines for static analysis and secret detection, reducing manual review effort by 35% while strengthening security and compliance guardrails.
- Investigated build, data, authentication, and deployment issues involving C#, JSON, XML, APIs, logs, and production workflows that could affect medication delivery and operational continuity.
Consultative Pharmacy Technician 3 - Humana Pharmacy - Remote / Cincinnati, OH
(2020-07 - 2022-10)
- Acted as an advanced escalation and SME resource for pharmacy, clinical, IT, leadership, patient, provider, and pharmacy stakeholders.
- Used Rx Nova ad-hoc query tools, ServiceNow, SQL reporting, and internal systems to research pharmacy issues, claim attribution, member records, and operational discrepancies.
- Coordinated with pharmacy, IT, clinical, and leadership teams to resolve high-impact service issues within 24-to-72-hour expectations.
- Supported HIPAA-compliant research and correction of potential privacy issues, documenting clear resolutions for associates, leaders, and pharmacy stakeholders.
- Recognized as Associate of the 3rd Quarter 2021 in Clinical Services.
Inbound Customer Contact Representative 3 - Humana Insurance Company - Cincinnati, OH / Remote
(2018-07 - 2020-07)
- Resolved 30 to 50 member insurance, pharmacy, and claims issues per day while operating multiple internal systems and prioritizing first-call resolution.
- Reviewed and processed medical and pharmacy claims, identified discrepancies, routed issues, and documented activity under healthcare privacy standards.
- Served as a Subject Matter Expert and informal leadership resource within six months of entering the role.
Problem, Incident, & Event Technician 3 - Humana Systems Testing and Management - Cincinnati, OH
(2017-01 - 2018-07)
- Monitored operational communications and triaged issues to appropriate teams in a 24x7 service environment.
- Managed ServiceNow tickets, recurring checks, special projects, and follow-up workflows to reduce missed issues and improve operational visibility.
- Ran SQL reports and translated technical findings into user-friendly reports, charts, and pivot tables for business users and leadership.
- Performed system testing across pharmacy-related environments, including ScriptMed, and partnered with development teams to identify defects.
Exceptions Pharmacy Technician - Humana Specialty Pharmacy - Cincinnati, OH
(2014-07 - 2017-01)
- Resolved authorization, insurance, and exception issues for medications valued up to $100,000 per day while supporting timely medication delivery.
- Managed 30 to 50 claims and exception issues per day involving benefits, authorizations, patient-file discrepancies, and delivery-impacting problems.
- Identified system errors, inaccurate patient-file data, and operational defects for technical teams to investigate and correct.
- Partnered with IT to test user environments and validate order-lifecycle workflows, helping prevent medication delays and reshipment costs.
