Daniel Caicedo
Learning and development professional with nine years of Amazon experience
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About
Learning and development professional with nine years of Amazon experience, including five years in training roles across fulfillment, sortation, and last-mile delivery. Designed site training processes and coordinated implementation of standardized new-associate onboarding at two sites. Experienced in mentoring process trainers, managing learning records, and partnering with operations leaders.
Background in scriptwriting, film, and English supports clear communication and training delivery.
Experience
Delivery Trainer at Amazon (2026-06 – Present)
- Deliver driver training in the Champlain and Plattsburgh area, supporting readiness for delivery operations.
- Coordinate with site and delivery training leadership to address vehicle and logistical issues affecting training delivery.
Learning Trainer at Amazon (2021-09 – 2026-06)
- Supported operational leaders in associate onboarding, training, and performance development in high-volume fulfillment environments.
- Designed training processes and coordinated implementation of Amazon's standardized new-associate onboarding program at two sites.
- Supported onboarding and training for 2,000+ new associates during a Sort Center launch.
- Coordinated training delivery across operations departments to support workforce readiness and safety, quality, and productivity goals.
- Coordinated and mentored a team of process trainers, supporting consistent training delivery and alignment with site leadership.
- Improved onboarding workflows through training process redesign and coordination with operations teams.
- Managed learning data and employee training records during migration from Cornerstone to Umbrella LMS.
Process Assistant in Delivery Station Operations at Amazon (2021-05 – 2021-09)
- Coordinated frontline workflow, monitored operational metrics, and supported shift performance targets.
- Supported sorting, staging, and dispatch operations through daily coordination and staffing allocation.
- Partnered with Area Managers on associate coaching and escalated operational issues affecting shift performance.
Yard Marshall at Amazon (2020-12 – 2021-05)
- Coordinated trailer movements, yard traffic, and scheduling to support dock operations.
- Maintained yard safety compliance and worked with transportation partners and operations teams to address workflow bottlenecks.
Fulfillment Associate at Amazon (2017-04 – 2020-12)
Built practical experience in fulfillment operations before progressing into yard coordination, frontline leadership, and learning roles.
Education
Master of Arts in Scriptwriting – Bath Spa University, United Kingdom (2016)
Bachelor of Arts in Film Studies and English – University of British Columbia (2012)
