Daniel Dressler

My expertise lies in implementing innovative solutions to streamline processes and increase efficiency. I believe in constantly challenging the status quo and finding ways to improve and optimize processes for maximum results.

One of my strengths is my ability to identify areas for improvement and develop effective strategies to address them. I have a keen eye for detail and a hands-on approach to problem-solving, allowing me to effectively manage and execute projects from start to finish.

In addition to my experience in process improvement, I am also a strong advocate for leadership training and development. I believe that investing in the growth and development of team members is crucial for creating a positive and high-performing work culture.

Senior Territory Manager, Sales Service and Delivery

Fisker Inc • Managed service and delivery across Central, Southeast, and Canada regions

• Created lean processes at vehicle processing centers to reduce damage and downtime

2023 - Present, Denver, CO

• Organized mobile service across responsible regions
• Provided technical training to onboarding technicians
• Scoped future service and retail sites across North America
• Developed service flow and layout for service center sites
• Casted clear vision for direct reports and developed careers paths/performance management

Global Service Network Operations, Implementation

Fisker Inc 2023 - 2023, Denver, CO

• Designed a 3rd party strategy to deploy and service delivered vehicles in Canada
• Created a global digital implementation strategy for 3rd party business partners across EU and NA
• Aligned and negotiated timelines for MVP with outside business partners while building strong relationships
• Developed processes that allowed us to develop the business fast in EU, NA, and CA without brick and mortar facilities

Service Center Manager

Tesla 2020 - 2023, Denver, CO

• Restructure service process and culture at struggling service centers previously ranked 109 to top 5 in North America
• Spearheaded a customer service initiative that improved client satisfaction rates by 25% within six months through the development of a new feedback system and comprehensive training program.
• Created a regional parts structure among service centers to operate as local PDC, delivering essential parts to parent locations resulting in same day turn around for needed repairs
• Executed high level leadership training and process engagement throughout mountain and central region
• Conduct impact analysis to evaluate the effectiveness within the market and provide next steps for future planning with a key focus on consistency and sustainability resulting in 28% increase in productivity within the first quarter
• Develop training initiatives for technicians to help meet market demand and personal growth resulting in 90% retention rate and in team promotion
• Provide valuable feedback to other departments and led various pilot programs
• Conduct hiring and performance management for low performing team members
• Maintained highest Key to Key (95% same day return) time for vehicles for a high volume service center

Service Supervisor

Tesla 2019 - 2020, Denver, CO

• Traveled extensively throughout North America with a key focus on Midwest and neighboring regions to reduce backlog by 47%
• Created new approach to delivering a consistent customer experience within the midwest
• Implemented practices that led Kansas City service center to be one of the first in North America to net neutral cash flow for a new manufacture
• Partnered with new service centers to train staff in best practices for positive customer experience and shop flow
• Created a prepared visit strategy for the midwest that focused on remote diagnosis full preparedness prior to customers appointment creating 97% same day service
• Maintained service consistency in Top 20 store for North America
• Worked closely with local engineers to track trending vehicle issues, provide relevant data, and offer potential solutions

Master Technician/Field Technical Engineer

Tesla 2016 - 2019, Kansas City, MO

• Track record of in depth vehicle diagnosis leading to high customer satisfaction and low repeat visits
• Led team that analyzed remote vehicle information and provided next steps to other service centers
• Traveled to other service centers and factories to aid in hands on support and production goals
• Pursued high level leadership training through non-profits and online courses for basic linux coding
• Assisted in field technical specialist duties during high demand in midwest region

General Motors Automotive Engineering

General Motors ASEP • Kansas City, MO • Graduated May 2008

Masteries with OEM: Mercedes Benz, Volvo, Tesla, Fisker, General Motors

Lean Six Sigma