Daniel Fusco
IT Technician
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About
Certified Computer Technician with 20+ years of experience in enterprise IT support, virtualization, and clinical IT systems. Expert in image deployments for large-scale operations. I have CompTIA A+, Microsoft MCP and Microsoft Certified Technology specialist certificates.
Experience
Computer Consultant, Owner at Fusion Computer Repair, Drafting & Design (2005-05 – Present)
Consultant for businesses and consumers providing comprehensive IT solutions including troubleshooting, network setup, data management, and specialized design services.
- Consultant for businesses and consumers
- Troubleshoot and resolve issues
- Set-up and manage MS Active Directory
- Set-up networks and manage routers
- Perform data backups and retrieval
- Set-up wire and cabling for networks
- Advise of future products and services
- Perform Windows updates regularly
- Removal of viruses, spyware, & malware
- Worked with Hyper-V & VMWare VM's
- CAD drafter & graphic design services
- Set up and manage audio & video systems
Clinical Care IT Support Specialist at Optum Health (contracted by Cognizant) (2023-01 – 2023-04)
Contract consultant for the clinical IT Department assisting with PC and laptop deployments across multiple clinics with over 1000 devices, managing secure decommissioning and e-waste disposal.
- Assist the CIT department in deploying or migrating new PCs, Laptops, and various electronic equipment in several clinics with over 1000 devices
- Performed image deployments on PCs using Ivanti and SCCM
- Familiar with EPIC electronic medical record software
- Managed the secure decommissioning and e-waste disposal of 1,000+ devices, ensuring 100% compliance with data privacy regulations
- Apps worked in: MS AD, Ivanti, ServiceNow, Bomgar, Desktop Central, PrinterLogic
IT Specialist – Field Service Support at Southern California Edison (contracted by Dexian) (2023-06 – 2024-09)
Contract consultant for the iPad division of IT Support providing helpdesk support, device restoration, configuration, and password management for enterprise users.
- Contract consultant for the iPad division of IT Support
- Provide helpdesk support for users who call in with iPad issues
- Restore / Re-image and configure iPads
- Work in password resets in Microsoft Azure
- Apps worked in: MS Active Directory, Remedy Ticketing system, Jamf, InTune
Senior Workstation Technician at West Coast Computer Solutions (2016-12 – 2022-10)
Field & helpdesk technician for MSP serving small businesses and consumers, providing comprehensive technical support and infrastructure setup.
- Field & helpdesk technician for MSP for small businesses and consumers
- Helpdesk: Troubleshoot and resolve issues
- Set-up and manage Active Directory
- Set-up networks and manage routers
- New & refurbish PC and laptop setups
- Set-up wire and cabling for networks
- Advise of future products and service
- Set up virtual machines
- Set up surveillance cameras & DVRs and audio systems
Education
Certificate in Computer Technology – California Technical Academy
