Caleb Siebe

Results-driven IT Support Technician with hands-on experience in maintenance, network support, and end-user training. Provides on-site, client-facing support for printing, scanning, and copy equipment while meeting SLA and response time expectations. Known for working independently, managing multiple priorities, and delivering reliable technical support while maintaining secure, efficient systems.

Docucare Associate - Xerox Corporation - St. Louis County and St. Louis City

(2023-04 - 2026-02)

• Assisted customers with document requests, job submissions, and equipment needs with a friendly, service-oriented approach.
• Performed routine device checks, identified issues early, and completed preventative maintenance to ensure maximum uptime.
• Managed onsite inventory for all parts, consumables, toner, and printers
• Provided on-site support across multiple Xerox accounts in St. Louis County and St. Louis City, consistently meeting Service Level Agreements and response-time expectations.
• Managed daily workload independently, prioritizing and resolving support requests without direct supervision
• Diagnosed printer issues and replaced key components (fuser units, transfer rollers, imaging drums) to restore functionality and outputs to upmost quality

Contractor - Metasys Technologies

(2021-01 - 2023-03)

• Diagnosed and resolved device issues both remotely and onsite, escalating complex network or system issues as needed
• Utilized web-based ticketing systems for service call handling, accurate reporting, and asset tracking
• Performed break-fix troubleshooting and repair on multifunction printers, including hardware diagnostics and replacement of consumables and operator-accessible parts
• Provided end-user training on printer functionality, scanning features, and basic troubleshooting
• Configured and supported networked printers, including IP address setup, driver installation, and printer mapping on end-user devices
• Collaborated with clients and third-party vendors to ensure timely service and issues resolved in a timely manner

IT Intern - Ferguson-Florissant School District - Ferguson-Florissant, Missouri

(2018-11 - 2019-05)

• Imaging/Deploying Computers for STEAM Academy and McCluer South Berkeley
• Basic TCP/IP DNS Networking with connecting printers manually to computers
• Replacing Monitors and Keyboards for Ferguson Middle and STEAM Academy
• Project Development and Creation of Instructional Content for teachers
• Updating computers when needed at the end of each day for security purposes
• Installing drivers with numerous providers such as LG Video Cameras, and Headsets Deploying Windows 10 Operating Systems for all Ferguson Florissant School District
• Ticketing system - Service requests through email & verbal requests
• Microsoft Suite - Activated Licenses, Created spreadsheets for inventory & various other purposes
• Routers/Modems - Connected for staff and students, Troubleshoot application

Certificate/Diploma - Desktop Support, System Administration - St. Charles Community College (2021-05)

High School Diploma - McCluer North High School (2014)