Daniel Lambert

Business Process Analyst and Functional Consultant with 10+ years of experience leading cross-functional process analysis, workflow optimization, systems coordination, and operational improvement initiatives across enterprise and technical environments. Proven ability to analyze complex business processes, facilitate stakeholder collaboration, map current and future state workflows, and drive measurable efficiency improvements. Experienced in supporting enterprise-scale migrations, systems analysis, process documentation, change coordination, and operational transformation initiatives within fast-paced and regulated environments.

Strong background in translating business needs into actionable technical requirements while partnering with technical teams, QA teams, engineers, vendors, and business stakeholders. Currently pursuing Agentic Automation Associate certification with a professional focus on intelligent automation, AI-powered process transformation, workflow optimization, and enterprise automation strategy.

Functional Consultant - Uncomm - Shiloh, Illinois

(2022-02 - 2026-03)

• Mapped and modeled business and technical workflows to identify inefficiencies and recommend targeted improvements with measurable results.
• Gathered and documented stakeholder requirements to align business needs with technical solutions and reduce rework.
• Analyzed process data and defined performance metrics to enable data-driven decisions and track process effectiveness.
• Led business process mapping sessions using Visio and BPM tools to produce clear current and future state process diagrams.
• Documented change controls and scope for implementation activities to support organizational change management.
• Communicated complex system concepts clearly to technical and non-technical audiences to drive consensus and timely decisions.
• Evaluated system architectures and performed diagnostics to prioritize fixes, improving system reliability and response times.
• Prioritized client process data to identify high-impact improvements that delivered measurable efficiency gains for stakeholders.
• Validated end-to-end process flows with QA and network teams and documented defects for rapid resolution.

System Analyst - Halcyon Services Inc - Nova Scotia, Canada

(2020-09 - 2022-02)

• Coordinated migration schedules between the engineering team and the client, using project-tracking tools, which enabled on-time completion of all migration tasks
• Assessed the client's Active Directory infrastructure with PowerShell scripts to define asset scope and migration feasibility, achieving a 100% success rate for server migrations
• Communicated process, scope, and expectations to clients and addressed their questions, resulting in a clear understanding and smoother migration execution
• Reconciled equipment and ownership discrepancies in system data by cross-referencing multiple sources and using Excel macros, creating an accurate Configuration Management Database that improved data reliability
• Maintained accurate tracking information across MS Access, Excel, and SharePoint, supporting inventory control and enabling timely reporting
• Diagnosed ownership and directory inconsistencies using Active Directory, gathered requirements, created tracking logs, and communicated remediation plans that reduced post-migration incidents and improved system stability for operations teams
• Partnered with client IT and third-party vendors, using project-management tools to synchronize cutover windows and contingency procedures, which minimized service disruption and established clear escalation paths

Wireless Technician/Integration Technician - Worldwide Technology/Aerotek - Edwardsville, IL

(2019-08 - 2020-09)

• Diagnosed and resolved network system performance issues using the network monitoring tools provided, which reduced system downtime and improved overall reliability
• Developed specialized tools for technicians to utilize during installations, which led to improvements in both quality and efficiency while also reducing the stress on the technicians.
• Trained over a dozen new employees on the company and client standards while also working to streamline the installation processes.
• Was instrumental in the development of new processes for cabinet production by reorganizing workflow and improving the tasking and accountability tracking system.
• Participated in Lab Services research and development to increase business opportunities, improve quality of service and enhance employee productivity and happiness.
• Assisted in the development of new hire training programs, including generating multiple tutorial videos and conducting on-site training and remediation.
• Installed build components and organized power and network cabling to deliver a functional, aesthetically pleasing system for the client, reducing the need for post-installation adjustments
• Performed inventory, conducted physical audits, applied asset tags, managed cable labeling, and troubleshooted equipment errors, ensuring complete asset accuracy and minimizing equipment downtime
• Interpreted engineering drawings, including rack elevations and cable-run schematics, and documented in-rack connections using Visio, enabling seamless hardware integration, configuration, and testing of routers, switches, and servers
• Consistently completed taskings on or ahead of schedule, which assisted in my team reaching major production milestones several weeks early.
• Developed process improvements by reorganizing inventory management with Visio workflow diagrams, streamlining process flow, and creating accountability tracking documentation, which reduced inventory errors and improved team efficiency
• Assisted multiple departments by providing inventory data, creating workflow diagrams, and coordinating with stakeholders, helping them meet deadlines and keep projects on schedule

Server Migration Analyst - Quest Software - Aliso Viejo, CA

(2016-04 - 2019-05)

• Received high praise from clients for proactive customer service and punctuality by creating detailed migration plans in Visio, coordinating scheduling, and executing migrations that met all timelines
• Identified migration-scope assets, classified all applications, and performed risk and dependency assessments using business process modeling, then engaged application owners to secure approvals, ensuring all critical assets were accounted for before migration
• Processed over 3000 servers and applications for migration.
• Communicated process, scope, and expectations to clients and resolved outstanding concerns, resulting in smooth transitions and zero post-migration issues
• Reconciled equipment and ownership discrepancies within system data to develop an efficient and accurate Configuration Management Database (CMDB) through the utilization of multiple data sources and tools such as Enterprise Reporter, Power BI reports and ADUC.
• Maintained accurate tracking information across multiple programs using MS Access, Excel, and SharePoint, ensuring data consistency for migration planning
• Collaborated daily with a global, multi-regional team, coordinating efforts across time zones to keep migration activities aligned
• Compared discovery outputs from Enterprise Reporter and ADUC to reconcile asset records in CMDB.
• Executed server decommission plans for legacy Windows hosts, removing orphaned DNS and AD records safely.
• Built Excel-based dashboards aggregating migration statuses to highlight blockers for regional program managers.
• Coordinated post-migration validation tests against service endpoints to confirm application availability after moves.

Medical Readiness Supervisor - United States Army Africa - Vicenza, Italy

(2011-07 - 2013-11)

• Maintain medical readiness for 600+ individuals by coordinating, administering and documenting immunizations and physical assessments.
• Maintained the medical readiness and immunization tracking database in MS Access, improving data accuracy and enabling rapid reporting for command decisions
• Developed and maintained a medical equipment and supply tracking database using MS Excel and Access, streamlining inventory management and reducing supply shortages
• Generated and presented executive reports on Battalion medical readiness using MS PowerPoint and Excel, providing command teams with actionable insights that guided readiness planning
• Developed, coordinated, and conducted CPR re-certification, first-responder, combat life-saver, and deployment-readiness training for all units, achieving 100% certification and enhancing unit survivability
• Coordinated medical record audits across units to correct immunization gaps before deployments.
• Updated paper and electronic vaccination logs daily to maintain compliance with DoD policy.
• Standardized checklists for equipment inspections that reduced missing-supply incidents during field exercises.
• Liaised with preventive medicine teams to schedule mass immunization events for assigned personnel.

Squad Leader/Medic/Communications Supervisor - 690th Medical Company - Fort Benning, GA

(2008-04 - 2011-06)

• Coordinated and administered medical interventions during patient transport and communicated patient disposition to higher echelons, ensuring timely handoff and continuity of care
• Developed, coordinated, and executed didactic and practical medical, communications, and tactical training scenarios for squad, platoon, and company exercises, enhancing unit readiness and skill proficiency
• Developed a training program to ensure individual asset compliance with both federal and military standards.
• Conducted monthly performance reviews for junior enlisted personnel, identifying development needs and improving overall team performance
• Managed serviceability and maintenance records for 24 field ambulances and 4 command veh