Westley Valentin

Computer Science graduate with hands-on experience troubleshooting hardware and software issues, assisting end users, and resolving technical problems in customer-facing environments. Diagnosed POS and self-service equipment issues multiple times per shift in a high-volume federal retail setting and created 10+ technical procedures, workflow diagrams, and training resources during an enterprise software migration. Comfortable troubleshooting Windows 10 and 11, with academic and project-based experience in Jira/Jira Service Management, TCP/IP networking, authentication, and client-server applications.

CompTIA A+ certification in progress.

Business Process Analyst Intern at EBARA Technologies Inc. (2026-06 – 2026-08)

• Investigated and documented system and workflow issues across three core reporting processes (OARs, MRPs, and Purchase Orders) during an enterprise-wide migration from Finesse to SAP S/4HANA.
• Created more than 10 standard operating procedures, workflow diagrams, and end-user training documents to support system adoption and provide consistent process references for staff..
• Partnered with departmental end users to gather issue reports, investigate discrepancies, document findings, and communicate concerns to the ERP implementation team ahead of go-live.
• Validated operational reporting data daily and identified discrepancies before they affected downstream business processes.

Developer, Website Redesign at JJM Integrative Health (2025-05 – 2025-06)

• Served as the primary technical contact for a health services client, managing a public-facing website redesign from requirements gathering through delivery.
• Rebuilt service pages and provider profiles, improved site navigation, and tested functionality across desktop and mobile browsers.

Store Associate and Meat Cutter at Defense Commissary Agency (DeCA) (2022-08 – 2024-08)

• Diagnosed and resolved hardware and software issues involving POS systems, cash registers, and self-service terminals multiple times per shift in a high-volume federal retail environment, restoring functionality and minimizing customer disruption.
• Provided in-person technical assistance to customers experiencing equipment and transaction issues; identified problems, explained solutions, and worked to restore normal use in real time.
• Reconciled cashier records against change funds and sales records daily, maintaining accuracy while providing direct customer service and de-escalating complaints.
• Coordinated inventory and operational activities across departments and worked with management to address service and workflow issues.

Team Member / Team Trainer at Jamba (2019-01 – 2022-01)

• Trained and onboarded new hires on operational procedures and safety standards, supporting consistent service quality and OSHA/company compliance.
• Maintained accurate daily production logs and schedules while completing high-volume order fulfillment with speed and accuracy.

Bachelor of Science in Computer Science – California State University, Sacramento (2026-05)

Associate of Science in Computer Science – Solano Community College (2024-05)