Daniel Miles

Customer-focused coatings industry leader with 25+ years of progressive experience managing customer relationships, leading high-performing teams, improving operational processes, and driving business growth in retail and commercial paint environments. Proven success building customer-centric cultures, implementing training programs, resolving complex service challenges, and collaborating with sales, vendors, and operations teams to deliver exceptional customer experiences. Demonstrated leadership in growing a commercial paint division from $10 million to $18 million across a 17-location territory through strategic customer engagement, team development, process improvements, and strong account partnerships.

Skilled in coaching teams, analyzing performance metrics, developing SOPs, managing escalated customer concerns, and improving operational efficiency.

Manager, Commercial Paint Division - Sunshine Ace Hardware – Southwest Florida - Southwest Florida

(2019-12 - 2025-09)

Directed commercial paint operations and customer support initiatives across 17 retail locations from Marco Island to Tampa Bay, leading teams, improving processes, and delivering exceptional service for contractors and commercial accounts.

• Grew commercial paint division revenue from $10 million to $18 million by strengthening customer relationships, improving service delivery, and expanding contractor account engagement.
• Led, coached, and developed sales and service teams by establishing clear performance expectations, conducting regular meetings, and implementing training initiatives.
• Served as the escalation point for complex customer concerns, resolving product, service, order, and account issues while maintaining long-term customer loyalty.
• Developed training programs focused on product knowledge, customer engagement, sales effectiveness, and consistent service standards.
• Created and improved operational processes to increase efficiency, improve communication, and support consistent customer experience across multiple locations.
• Partnered with manufacturers, vendors, and internal stakeholders to coordinate product availability, resolve service issues, and improve overall account support.
• Monitored sales trends, customer needs, and operational performance to identify opportunities for improvement and growth.
• Managed contractor and commercial relationships requiring detailed project coordination, product recommendations, and ongoing service support.

Store Manager - Ricciardi Brothers Paint – New Jersey - New Jersey

(2017-01 - 2019-12)

• Managed daily store operations, customer service performance, scheduling, staffing, inventory, and contractor support.
• Handled escalated customer concerns and ensured timely resolution of product and service issues.
• Coordinated order fulfillment, purchasing, and vendor communication to maintain customer satisfaction and operational efficiency.
• Trained and developed employees on customer service standards, product knowledge, and sales techniques.

Inventory Maintenance Manager - Ricciardi Brothers Paint – New Jersey - New Jersey

(2013-01 - 2017-12)

• Managed inventory systems and product data for 48 retail locations, ensuring accuracy and operational consistency.
• Established pricing updates and product information processes in coordination with manufacturers.
• Supported sales teams with account pricing structures, improving customer responsiveness and profitability.

Inside Counter Sales - Ricciardi Brothers Paint – New Jersey - New Jersey

(2004-01 - 2013-12)

• Provided front-line customer support, technical product guidance, and order assistance for contractors and retail customers.
• Managed high-volume customer interactions while maintaining accurate order processing and inventory support.

Warehouse Operations - Ricciardi Brothers Paint – New Jersey - New Jersey

(2000-01 - 2004-12)

• Supported shipping, receiving, inventory movement, and operational logistics.

Instructor - Chon-Ji Academy of Martial Arts – New Jersey - New Jersey

(2009-01 - 2019-12)

• Coached and mentored students through structured training programs, emphasizing communication, accountability, discipline, and continuous improvement.
• Managed group instruction, individualized development plans, and performance progression.

Master's Certificate - Human Resource Management - DeVry University

Master of Arts - Psychological Counseling - Monmouth University

Bachelor of Arts - Psychology - Lock Haven University