Daniel Morawski

An experienced technician with 8 years in troubleshooting and data collecting. Skilled in diagnosing issues and organizing technical information. Proven record of boosting customer satisfaction and establishing long-term client relationships. Strong communicator with exceptional attention to detail.

Charter Tech Services, San Diego, CA — Information Systems Support Technician

(September 2017 - March 2020)

• Acted as system administrator for clients in San Diego County, providing daily direct customer communication and expert diagnoses.

• Supervised the timely resolution of service desk tickets for end-users via telephone, email, and on-site meetings.

• Collaborated with the Superintendent and District Office to design and carry out new technology projects within district specifications and budget criteria.

• Configured and maintained switches, along with enterprise wireless access point setup and optimization.

• Established procedures for resolving technical issues, implemented inventory management processes, trained new hires, and developed standard operating procedures.

(2013 - 2015)

• Installed and configured satellite dishes and receivers in customers' homes, ensuring proper alignment and signal strength

• Conducted quality checks on installations and repairs to ensure that they met DIRECTV's standards and customer expectations

• Explained technical information in a clear and concise manner to customers, ensuring they understand the installation or repair process and any necessary equipment or service upgrades

• Managed workload to ensure timely completion of installations and repairs, while maintaining high standards of quality and safety

• Conducted routine inventory checks of the vehicle to ensure that all necessary equipment and parts were present and in good working condition

(2010 - 2013)

• Diagnosing and repairing mechanical, air, and electro-pneumatic systems for paintball guns.

• Installing and upgrading paintball gun parts such as regulators, circuit boards, and laser systems.

• Prioritized daily repair and maintenance tasks to ensure that all work orders were completed within required timeframes.

• Maintained positive relationships with customers by following up on repairs, providing status updates, and answering any questions they had about their equipment.

• Managed inventory levels by monitoring stock levels, ordering supplies, and ensuring that the shop had adequate inventory to meet customer demand.

On the job experience