Daniel Oletu

Dedicated and results-driven Customer Service Representative with extensive experience in providing top-tier support to clients. Leveraging a strong background in customer relations, problem-solving, and communication skills to deliver exceptional service and drive customer satisfaction.

IT Support Specialist at D&S Residential Service (2020-07 – Present)

• Provided comprehensive technical support to clients, addressing hardware and software issues, troubleshooting network connectivity problems, and resolving technical inquiries.
• Managed a high volume of support tickets through the help desk system, ensuring timely resolution and documenting solutions for future reference.
• Collaborated with cross-functional teams to implement system upgrades, software installations, and network configurations, optimizing system performance and security.
• Conducted regular maintenance and software updates on client systems, ensuring adherence to cybersecurity protocols and regulatory compliance.

Customer Service Representative at Pilot Thomas Logistics (2015-01 – 2019-12)

• Provided technical support and assistance to clients in the logistics industry, troubleshooting hardware and software issues, and ensuring smooth operations of IT systems.
• Resolved billing inquiries and discrepancies related to IT services, processed payments, and ensured accurate billing for services rendered.
• Assisted clients with tracking shipments and providing real-time updates on delivery status through IT systems and logistics software.
• Maintained detailed records of customer interactions and transactions, documenting solutions and troubleshooting steps for future reference.
• Collaborated with internal teams to coordinate IT infrastructure upgrades, implement system enhancements, and address client-specific IT requirements.
• Received commendations from supervisors and clients for professionalism, technical expertise, and dedication to delivering exceptional IT support services.

National Diploma in Business administration – Osun State Polytechnic (2007)

– Imesi Ile High School (1998)