BANQUET CAPTAIN - Sanctuary on Camelback - Paradise Valley, AZ
(2012-01)
- In-charge of day to day operations of high-end banquet events of Fortune 500 corporate clients, weddings, and charity fundraisers.
- Oversee all food safety, quality of service, inventory, customer relations, and training of employees.
- Supervise, lead, and train 20 banquet staff to ensure exceptional customer service, attendance and punctuality.
- Assist the general manager in hiring top talent.
- Enhance departmental performance by setting goals and delegating tasks.
- Follow up on customer requests with solution-oriented approach, keeping customers satisfied and happy.
- Improve guest satisfaction by complying with hospitality standards and maintaining a professional environment.
- Maintain positive and productive environment and culture.
- Recognized by general manager for leadership and continuous superior guest service.
- Earned "Employee of the Month" award.
FINE DINING SERVER - Montelucia Resort & Spa - Paradise Valley, AZ
(2010-01 - 2012-12)
- Provided excellent standards of service to customers in a fine dining restaurant setting.
- Up-sold wines, liquors, and five course meals with professional appearance and mannerism.
- Achieved the highest guest check averages among all servers through suggestive selling.
- Assisted colleagues during rush periods to promote teamwork while providing exceptional service and guest dining experience.
- Improved efficiency, sequence of service and order expediting to achieve good quality of service and customer experience.
- Acquired loyal customers and received outstanding reviews.
- Earned "Stars of the Industry" award.
FINE DINING SERVER - Delmonico's Steak House - Cleveland, OH
(2009-01 - 2010-12)
- Provided customers with a premium dining experience through the implementation of effective time management strategies and catering all special request form customers.
- Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service.
- Built long-lasting relationships with upscale clientele which resulted in requesting my personal service.
- Worked within a team environment to coordinate guests' entire dining experience.
- Consistently exceed sales goals by suggesting and selling additional food and beverage items.
- Received several awards for consistent positive comment for exemplary service provided.
LEAD SERVER/TRAINER - Hotel Diana - Romania
(2006-01 - 2009-12)
- Managed Club Concierge, In Room Dinning, Restaurant and Banquets and maintained exceptional standards set forth by the hotel.
- Received training and certifications in the areas of accounting, management and was the departmental trainer for the above areas.
- Trained all new staff members on proper customer service and procedures.
- Generated top sales in food and wine for the restaurant by providing education and food-pairing suggestions.
- Developed communication skills and leadership qualities to achieve high standards.
- Earned several "Employee of the month" awards.
