Daniel Umek

I am an operations and growth leader with 10+ years of experience driving organizational transformation, operational efficiency, and profit optimization across technology, professional services, and SMB environments. Proven ability to scale service delivery operations, improve margin performance, streamline workflows, and align execution with strategic business objectives. Experienced in cross-functional leadership spanning operations, finance, service delivery, client success, and go-to-market execution.

Strong background in operational redesign, automation strategy, KPI management, and business systems optimization. Recognized for combining analytical problem-solving with executive-level strategic thinking to stabilize underperforming business units and position organizations for scalable growth.

Director of Operations at Alpha & Omega Computer Consultants (2023-01 – Present)

Provide executive leadership across support operations, professional services, finance, and client delivery functions with full operational accountability.

• Led operational restructuring initiatives that reduced organizational costs by 12% year-over-year while improving service delivery consistency and responsiveness.
• Developed and implemented workflow automation and process optimization initiatives that improved operational efficiency and increased client satisfaction metrics by 20%.
• Collaborate directly with ownership on strategic planning, growth initiatives, operational forecasting, and organizational performance management.
• Improved interdepartmental coordination and accountability through KPI tracking, process standardization, and systems optimization.

IT Service Coordinator at GlobalMac IT (2023-01 – 2024-12)

Managed service operations and helpdesk coordination across multiple technical departments.

• Implemented service management and incident response improvements that reduced average ticket resolution time by 30%.
• Assisted leadership with operational research, internal systems evaluation, and strategic growth initiatives.
• Streamlined communication and escalation processes to improve technician efficiency and client experience.

Digital Marketing Consultant at Freelance / Independent Consulting (2016-01 – 2022-12)

Delivered digital marketing, operational consulting, and growth strategy services for SMB clients across multiple industries.

• Designed and executed high-performing digital campaigns that generated an average return of 3.5x on advertising spend.
• Helped business owners improve lead generation, client acquisition, and operational workflows through targeted strategy and process optimization.
• Managed client relationships, campaign strategy, vendor coordination, and reporting across concurrent engagements.