Daniela Aranda
Guest Service Specialist
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Experience
Guest Service Specialist - O'Gara Coach Company - Thousand Oaks, CA
Guest Service Specialist - O'Gara Coach - Westlake Village, CA
(2024-07)
- Greeted and assisted customers in a friendly and professional manner at the front desk
- Managed high volume of incoming calls, directing them to appropriate departments or individuals
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Assisted in conducting inventory counts regularly to ensure accurate stock levels
- Developed expertise in product features, specifications, pricing information etc. to provide accurate information to customers
- Maintained knowledge of current promotions or discounts offered by the company to inform customers during their shopping experience
- Collaborated with management to develop strategies for improving customer satisfaction and increasing sales revenue
After School Teacher - Right at School - Thousand Oaks, CA
(2024-04 - 2024-07)
Beauty Advisor - Sephora at Kohl's - Newbury Park, CA
(2023-05 - 2024-03)
Barista Manager - Bagelicious - Ventura, CA
(2023-01 - 2023-07)
- Monitored customer feedback to improve barista performance and customer service.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Served customers quickly and efficiently and created strategies to prevent delays.
International Flight Attendant - Swiss Air - Zürich, ZH
(2022-08 - 2022-11)
- Advised passengers of flight regulations to maximize safety and security.
- Answered passengers' questions about flight, aircraft and destination.
Beauty Advisor - Dufry - Zürich, ZH
(2022-01 - 2022-08)
- Arranged merchandise to present visually appealing displays and attract clientele.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Helped clients achieve desired looks for daily wear and special events by recommending Fragrances and Cosmetics for each scenario.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
Promotion Sales Ambassador - CPM Switzerland - Switzerland
(2020-10 - 2022-02)
- Collaborated with marketing team to create and implement promotional campaigns.
- Established and maintained positive relationships with customers.
- Trained and mentored new sales representatives.
- Maintained clean, organized and professional work environment.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Monitored customer preferences to determine focus of sales efforts.
Beauty Salon Manager - FOYER DE BEAUTÉ - Zürich, ZH
(2021-01 - 2021-12)
- Cross-sold and up-sold new Cosmetic products, increasing earnings 80% per month.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Maintained general appointment calendar and set shift schedules.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Managed Online Website
- Performed statistical analyses to gather data for operational and forecast team needs.
Bilingual Preschool Teacher - Globegarden Childcare - Zürich, ZH
(2020-08 - 2020-10)
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Modeled positive behavior and communication skills for students.
Education
Associate of Arts - Sales And Marketing Education - KV Business School (2018-08) Zurich, CH
Associate of Arts - Fashion Design - Atelier School (2014-08 - 2016-08) Zürich, ZH
GED - German - Buena High School (2013-08) Ventura, CA, US
