Gary Stubblefield

I am a warm, inviting, yet serious and communicable high-level professional specifically in the hospitality and property management field of work. 20+ years of experience tandem between both occupations. Ready and willing to make all the necessary steps toward being a pivotal and auxiliary star for the property that gives me an opportunity.

Willing to relocate: Anywhere

Director of Operations at Courtyard by Marriott (2024-09 – Present)

• Managing Front Desk and Housekeeping Operations
• Overseeing Guest Satisfaction and Issue Resolution
• Ensuring Compliance with Brand Standards and Policies
• Monitoring Budget, Expenses, and Revenue Goals
• Handling Emergency Protocols and Safety Standards
• Leveraged advanced proficiency in Agilysys STAY (Marriott’s "Power of M") to optimize front-of-house efficiency and successfully train incoming staff on core system workflows

Senior Property Manager at CAHC (2023-05 – 2023-12)

• Processing Legal Documents
• Filing City and Company Paperwork
• Overseeing Housing Management and Residents
• Authorizing Payments (Rent, Utilities, and Late Fees)
• On and Off-Site Duty

Front Desk Supervisor at Four Points by Sheraton (2022-09 – 2023-05)

• Supervising other Front Desk associates
• Going above and beyond for Guests
• Aiding other departments
• Assisting with Scheduling, Hiring, Firing

Front Desk Supervisor/Manager on Duty/Housing Executive/Sales Manager at Hilton Garden Inn Hotel (2021-05 – 2022-08)

• Assisting Front Office Manager with all duties
• Utilizing OnQ to the fullest extent possible
• Overseeing all Housekeeping
• Stressing the importance of Cleanliness and Implementing Order
• Understudy of the Director of Sales
• Aiding with Phone Calls, Emails and Marketing to Groups/Organazations

Assistant Property Manager at Towne Oaks Apartments (2013-01 – 2020-04)

• Leasing Apartments and Maintaining Structure
• Filing Legal Documents and Paperwork
• Working with and for Residents
• Processing Payments for Rent, Utilites, and Late Fees

Area Assistant Manager at Barrington Hills / Crestwood Manor Apartments (2009 – 2013)

• Managed daily operations for multiple apartment communities.
• Handled resident inquiries, complaints, and service requests.
• Assisted leasing team with tours, applications, and lease agreements.
• Supported property budget management and rent collections.
• Ensured compliance with regulations and maintained records.
• Collaborated with property managers and trained new staff.
• Improved resident retention and occupancy rates.
• Streamlined maintenance processes, reducing response times.

Front Desk - Manager on Duty at DoubleTree by Hilton (2007-02 – 2009-06)

• Carrying out Hilton brand of Service to all Guests
• Using the OnQ Property Management System in Full
• Overseeing and Supervising fellow Front Desk associates
• Operating cohesively with all other Departments
• Ensuring the fair treatment of all Guests and Employees

Front Desk Supervisor at Embassy Suites by Hilton (2006-01 – 2007-02)

• Oversaw front desk operations and trained front desk staff to maintain high service standards, improving team performance.
• Handled guest inquiries, complaints, and special requests ensuring prompt and satisfactory results.
• Coordinated with housekeeping, maintenance, and other departments to enhance guests experience; also monitored room availability while maximizing occupancy and revenue.
• Ensured top quality check-in and check-outs while providing leadership and support to the front desk team.
• Implemented training programs and effective routines to enhance staff skills and service quality.

Front Desk Supervisor at The Peabody Hotel (2004-04 – 2005-12)

• Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
• Trained and managed a team of front desk agents, enhancing team performance and service quality
• Resolved guest issues and complaints promptly, maintaining a high level of guest satisfaction.
• Coordinated with other hotel departments to facilitate smooth operations and exceptional guest experiences.
• Monitored and managed room inventory and reservations to maximize occupancy and revenue.

Leasing Manager at The Fountains at Chenal (2002-01 – 2004-04)

• Successfully managed leasing operations, including tenant relations and lease administration.
• Achieved and exceeded occupancy and revenue targets by implementing effective marketing strategies.
• Coordinated with maintenance and management teams to ensure the timely resolutions of tenant issues and property upkeep.
• Conducted property tours, screened applicants, and prepared lease agreements.
• Provided exemplary customer service, resulting in high tenant satisfaction and retention rates.

Bachelor's degree in Fine Arts – University of Arkansas at Little Rock (1999-08 – 2003-05)