Danielle Barbieri
Occupational Therapist to Customer Success
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About
My name is Danielle Barbieri and I have worked in the healthcare and education field as an Occupational Therapist for the past 4 years. I am efficient in inter-professional collaboration, managing a large client caseload, written and verbal communication/documentation, proactive outreach, and retaining clients. I have taken courses on Hubspot Academy, Trailhead for Salesforce, and received a certificate from Aspireship in Customer Success Foundations to increase my technical skills.
I am ready to transition into a Customer Success role with my professional skills.
Experience
Prior to receiving my MS degree, I worked several jobs in customer service, including in retail and in a restaurant. I also completed clinical rotations during graduate school in home-care and outpatient settings.
NYC Department of Education September 2019-Present
- Virtual Occupational Therapist (March 2020 - June 2021)
- Interfaced with families/students through Microsoft Teams, Google Meet and Classroom.
- Educated parents on strategies that can be used in the home environment.
- Staff Occupational Therapist (2019 - present)
- Collaborates as part of the interdisciplinary team to determine best outcomes for students.
- Educates the school team, parents, and students
- Proficient written work: daily notes, progress notes, and IEPs (including SMART goals).
- Effectively managed 40 one-on-one client sessions per week.
- Thoroughly documented all client interactions within the note-taking EMR system.
- SEED Program (January 2023 - Present)
- After school program where I managed a group of up to 4 students with 2 other professionals.
- Reached out to parents to suggest the program, scheduled students for the program.
- Part-Time Occupational Therapist
- Collected data on progress towards achieving goals.
- Responsible for retaining clients of the clinic and expanding their use of the clinic.
Education
I have a MS in Occupational Therapy and a BS in Chemistry/Health Studies. I have a certificate in Customer Success Foundations from Aspireship, and have taken courses on Udemy, Hubspot Academy, and Trailhead.
