Danielle Francis

A committed Certified Medical Assistant: statewide with over 2 year of experience in using EPIC, collecting vital signs, medical histories, and EKGs; also capable of helping with cardiology, gynecology, and physical examinations. Also skilled enough to perform in any specialty. Essential in keeping track of medical data, handling insurance authorizations and billing, arranging patient visits and procedures, and handling financial matters for the medical office.

Understand anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor operations performed in an office setting. Im excited to use my acute patient care experience and nursing abilities to support physicians who are passionate about their work and help with healthcare office management projects.

Certified Medical Assistant, Orthopedics - The Children's Hospital of Philadelphia - Philadelphia, PA

(2026-03 - 2026-07)

Travel position

• Greet patients using patient centered care
• Arrange for imaging and casting orders
• Perform other administrative duties as directed
• Collect medical histories
• Update the patient's EMR (Medications/allergies)
• Scribe for the provider during the visit
• Help discharge the patient at the end of the clinic (printing out the AVS, patient education materials, school notes at the direction of the provider)
• Chart prep for the next weeks' clinics
• Manage patient calls/messages

Medical Assistant, Surgery - Pediatric Specialists of Virginia - Fairfax Station, VA

(2025-10 - 2026-03)

Travel position.

Patient Intake: Prepare patients for examinations, record medical histories, and take vital signs (e.g., blood pressure, height, weight).

Procedure Assistance: Assist physicians and nurses with physical exams, treatments, and procedures.

Lab Work: Collect, label, and process biological specimens, including performing phlebotomy, as well as basic in-house testing.

Patient Education: Relay basic care instructions to patients and their families as directed by the provider. Administrative & Clerical Duties: Office Flow: Organize patient flow, schedule/confirm appointments, and ensure physicians have the necessary medical records.

Health Records: Manage electronic medical record (EMR) systems, request lab and x-ray reports, and update insurance information.

Correspondence: Answer patient inquiries, direct phone calls, and assist families with required forms or referrals. Environmental & Safety Controls: Room Sanitization: Clean and sterilize exam and procedure rooms between patients.

Certified Medical Assistant, Orthopaedic Surgery - Johns Hopkins University - Columbia, MD

(2022-12 - 2026-03)

Staff position

• Interview patients and compiles patient medical histories to assist in determination of health status
• Perform physical examinations of patients, noting normal and abnormal findings
• Obtain specimens from patients and runs routine laboratory tests and procedures, performs diagnostic tests, orders non-routine laboratory tests or procedures as required
• Analyze and evaluates patient history, physical examination findings and laboratory values, and makes preliminary diagnostic assessments for review by physician
• Develop care/treatment plan for patient according to established protocols and procedures; confers and consults with supervisory physician and other professionals before implementing treatment
• Perform procedures as required such as starting I.V. lines, applying plaster casts, traction and splints, assisting in placement of tubes, and suturing cuts and wounds
• Prepare patient for surgery by shaving, scrubbing and draping surgical field following sterile techniques
• Insert monitoring equipment such as urinary catheters and temperature probes
• Assist physicians during surgical procedures
• Write post-operative orders which include laboratory tests, medications, and care plans according to established procedure and protocol, for review by physician
• May attend medical rounds with physician or members of medical staff to monitor patient progress, and provide information to staff on patient's care plan, condition and progress of patient
• Provide education and guidance to patients and family members in maintaining good health, disease prevention and home care under supervision of a physician
• Attends regularly scheduled continuing education programs to ensure current knowledge of procedures and health care plans and protocols
• Attend outpatient clinics and assists with patient management
• Facilitate communication between own team and other consulting medical services
• Requests consultations with other departments, as necessary

Patient Service Representative, Outpatient - Johns Hopkins Hospital - Baltimore, MD

(2021-03 - 2022-12)

Staff position

• Screens patient calls
• Completed intakes, measuring vital signs and documenting symptoms
• Educated patients on prescribed medications, treatments and procedures
• Coordinated patient appointments and follow-ups
• Ensured patient data confidentiality and compliance with HIPAA
• Conducted phone triage to determine urgency of patient concerns or symptoms
• Registers patients for clinical appointments using Epic electronic medical record system
• Answers phones and provides routine information to callers
• Scans external medical records into Epic and patient's charts
• Collects time of service payments, issues receipts, and prepares end of day reconciliation
• Discusses patient charges, if appropriate, with patients and/or patients' families
• Refers patient to appropriate office if financial counseling is necessary
• Assists with back-office duties as needed to ensure consistent patient flow
• Schedules patients for laboratory tests, medical examinations, and procedures
• Resolves any schedule conflicts
• Verifies and enters pre-registration and insurance information in Epic
• Obtains and/or verifies patient's demographic data by phone or in person
• Responds to requests for completion of various medical forms for patients (MVA forms, disability forms, worker's compensation forms, etc.)
• Gathered billing information and comprehensive medical history
• Prepared detailed admission and discharge documentation
• Explained hospital/outpatient policies and procedures to patient

Office Manager/Payroll & HR Coordinator, Fertility - The Cade Foundation - Baltimore, MD

(2020-12 - 2021-03)

Staff position

• Organized fundraising events to support foundation's mission
• Managed payroll and maintained comprehensive employee documentation
• Developed spreadsheets for efficient record-keeping and reporting
• Provided training and mentorship to administrative staff for skill development
• Oversaw office inventory and placed timely supply orders
• Implemented HR policies and ensured compliance
• Managed employee benefits and resolved related issues

Other CMA - Certified Medical Assistant - Stepful (2024-04)

High School Upper secondary education - Miami Carol City High School (2009-01)