APDerm (1/21 – Present)
APDerm is a physician-led, patient centered dermatology that has experienced significant growth, with 43 locations throughout Massachusetts, New Hampshire, Rhode Island and New York.
Chief Human Resources Officer
- Spearheaded the creation and development of the HR department for a rapidly growing dermatology practice with 43 locations across 4 states.
- Successfully led HR through 15+ acquisitions, ensuring seamless integration and minimizing disruption.
- Spearheaded a transition from fully insured to self-funded health insurance model, resulting in a 15% cost reduction (approximately $900K), enhanced benefits (including elimination of deductibles), and a significant increase in employee satisfaction (from 30% to 76% favorable ratings).
- Drove a 25% reduction in medical assistant turnover (54% to 29%) by implementing a comprehensive career path program, enhanced new hire training and pay for performance.
- Successfully implemented a comprehensive Diversity, Equity, and Inclusion (DEI) program that fostered an inclusive workplace culture, leading to a 30% increase in employee engagement and a 20% reduction in turnover rates.
- Developed key performance indicators (KPIs) to measure HR effectiveness, tracking metrics such as turnover, eNPS, time-to-fill, and average open position age.
- Established a formal compensation structure with salary ranges and pay grades to attract and retain top talent, ensuring consistent compensation practices.
- Chair the compensation committee, conducting competitive analysis and implementing long-term equity incentives.
- Designed and implemented a competency-based performance management system, aligning performance evaluations with company objectives and driving a pay-for-performance culture.
- Launched the inaugural APDerm Leadership Development Program, equipping managers with tools and resources for effective leadership.
- Implemented a successful Gap Intern program and hire approximately 100 Gap Interns each year.
- Optimized HR systems to enhance data management and analytics, streamline processes, and improve employee engagement.
STEWARD HEALTH CARE SYSTEM, Dallas, TX (5/12 – 12/20)
Steward Health Care is the largest private, physician-led health care network—caring for millions of people across the U.S. and beyond, with 39 community hospitals across nine states and the country of Malta, serving over 800 communities, with more than 43,000 employees.
National Vice President, Human Resources, Steward Medical Group
- Led a national HR team of 15 professionals, overseeing HR functions for 450 community-based physician practices and over 4,500 employees across nine states.
- Successfully managed HR during a period of significant growth (doubling in size in 2017, adding 2,200 employees and 200 practices).
- Implemented cost reduction initiatives and improved programs while fostering strong employee relations and retaining a quality workforce.
- Transformed the HR department into an effective business partner model, enhancing skills and competencies of the team.
- Developed and implemented the first SMG Management Development Program, covering topics including leadership styles, emotional intelligence, and difficult employee relations.
- Led key HR initiatives in staffing and retention, organizational development, change management and succession planning.
