Danique B

Experienced Customer Care Representative bringing 4 years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 4 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Dedicated to consistently surpassing customer service goals with unparalleled support for every customer care need. Effectively manage both incoming and outgoing calls. Solid history of success in fast-paced call centers supporting customers.

Skilled call center professional versed in customer support protocols for products such as kindle devices and subscriptions. Brings extensive high-call volume experience spanning 4 years working with consumers. Superior computer skills and telephone etiquette.

Online Business Owner - Danique Becerra

(2018-05 - 2020-10)

• Put together realistic budgets based upon costs and fees for effectively operating business.
• Consulted with customers to assess needs and propose optimal beauty products solutions.

Customer Care Representative - Xerox

(2012-10 - 2016-12)

• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
• Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
• Maximized customer satisfaction by organizing products and services repairs, replacements and deliveries.
• Assisted call-in customers with questions and orders.
• Reduced spending by negotiating beneficial deals to secure ideal rates.
• Coordinated timely responses to online customer communication and researched customer and delivery issues.
• Logged call information and solutions provided to software database.
• Educated customers on promotions to enhance sales.

Essential Of Early Childhood Certification - Alison (2024-06 - 2024-06)

CPR / AED / First-Aid Certification - National CPR Foundation (2024-06 - 2024-06)

MicroMasters - Cybersecurity - Rochester Institute of Technology (2022-05 - 2022-05)

High School Diploma - Convent of Mercy Alpha Academy (2009-06 - 2009-06)