Danjuma Paul (DJ)

Strategic planner and operational leader with strong background improving the performance, productivity, efficiency and profitability of organizational development. Successful team player detail oriented with great communication skills and program proficiencies to exceed operational goals.

Patient Liaison - Adapthealth - New York, NY

(2023-09)

• Provided information on medical treatments, procedures, and services available at the hospital.
• Acted as a liaison between patients and healthcare staff to ensure timely communication of information.
• Assisted in providing a positive patient experience by attending to their needs and inquiries promptly.
• Advised patients about their rights under state and federal laws regarding privacy protection and informed consent.
• Facilitated communications between healthcare providers, administrative staff, case managers, social workers., regarding patient care plans.
• Ensured compliance with HIPAA regulations concerning confidential data sharing among healthcare personnel.
• Performed clerical duties such as filing paperwork and updating patient files in the electronic health record system.
• Applied HIPAA privacy and security regulations while handling patient information.
• Communicated financial obligations to patients and collected fees at time of service.

Environmental Specialist - Aerotek Inc - New York, NY

(2020-11 - 2023-07)

• Ensured a safe and sterile environment for patients and staff to prevent the spread of disease and infection
• Facilitated fit testing for N95 mask for all hospital staff and medical students
• Followed established in-process quality control procedures including recording data
• Able to accurately interpret and record results of testing into an online database
• Efficiently organize and manage fit-testing and data collection for varying numbers of employees and staff.
• Maintained accurate inventory records for hazardous materials and chemicals.

Customer service representative - Bed Bath and Beyond - New York, NY

(2017-01 - 2020-09)

• Consistently exceeded personal monthly quotas by over 50%
• Built a loyal customer base by using a consultative sales approach
• Earned reputation as key player in branch sales team that always won quarterly company
• Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Bachelor's degree - Political Science (2015-12)