DAnna Mayers

HR Operations professional with 8+ years of experience supporting employee services, HR administration, benefits, case management, onboarding, and people operations. Experienced managing 1,000+ employee inquiries monthly, resolving complex employee needs, handling sensitive HR matters, maintaining confidential records, and coordinating employee programs. Proficient in Workday and Salesforce, with expertise in HR case management, employee communications, issue resolution, and cross-functional collaboration.

Known for empathetic communication, sound judgment, discretion, and delivering high-quality employee support in fast-paced and remote environments.

HR Operations Specialist at GOVSIGNAL (2024-02 – Present)

• Support day-to-day HR and people operations, coordinating employee requests, documentation, communications, and follow-up across internal teams and stakeholders.
• Partner with leadership and cross-functional teams on organizational initiatives, ensuring priorities, action items, and deliverables are completed accurately and on schedule.
• Maintain HR records, trackers, and operational workflows to improve visibility, accountability, and timely resolution of outstanding requests.
• Prepare employee-facing communications, presentations, announcements, and informational resources to support people programs and employee engagement.
• Handle sensitive employee and stakeholder information with confidentiality, discretion, and attention to detail in a remote environment.

Marketing & Communications Coordinator at INSPIRATION ZONE LLC (2022-08 – 2024-01)

• Managed end-to-end coordination for a professional development podcast, partnering with executive speakers and external stakeholders on scheduling, logistics, communications, and follow-up.
• Coordinated complex calendars, meetings, communications, and operational workflows while maintaining accurate tracking systems and meeting deadlines.
• Developed and distributed newsletters, digital communications, and informational content while maintaining consistent organizational messaging.
• Drove digital engagement initiatives across email and social media using audience segmentation and accessibility best practices.

Human Resources Specialist at BLUE CROSS BLUE SHIELD OF MASSACHUSETTS (2018-12 – 2022-04)

• Managed 1,000+ employee inquiries monthly across phone, email, and in-person channels, providing guidance on benefits, HR processes, policies, programs, and employee resources.
• Supported employees and family members navigating sensitive life events, including bereavement, illness, retirement, and other complex personal circumstances.
• Triaged and managed HR cases from intake through resolution, assessing needs, coordinating solutions, escalating complex matters, and ensuring appropriate follow-up.
• Partnered with employees, HR teams, and external stakeholders—including legal representatives and next of kin—to coordinate sensitive requests and employment-related documentation.
• Processed confidential HR documentation, including powers of attorney, employment verifications, government forms, and records for active and former employees.
• Maintained detailed case records in Salesforce, documenting employee interactions, actions taken, escalations, follow-up requirements, and resolutions.
• Trained and onboarded new HR associates and delivered employee orientation presentations covering HR policies, benefits, programs, and resources.

Human Resources Administrative Assistant at BLUE CROSS BLUE SHIELD OF MASSACHUSETTS (2017-08 – 2018-12)

• Provided HR administrative and operational support to three senior HR executives, managing complex calendars, meetings, communications, documentation, and departmental priorities.
• Supported HR functions including AskHR, Benefits, Orientation, Wellness, Diversity & Inclusion, Early Talent, and the Summer Internship Program.
• Coordinated employee programs and events, including Benefits Fairs, Retirement Seminars, Flu Shot Clinics, and employee wellbeing initiatives.
• Supported new-hire onboarding and orientation by preparing materials, coordinating logistics, and distributing HR information and resources.
• Maintained internal wellness platforms, including HealthyBlue and Cerner, and supported employee communications and annual HR notices.

Bachelor of Arts in Psychology – Hampton University