Danni

Account Receivable Associate with 19+ years of experience improving receivables accuracy, accelerating collections, and streamlining invoice and order processing workflows. Proficient with ERP/CRM systems, MS Office, and digital tracking tools to reduce errors and boost operational efficiency while maintaining strong client communication and documentation. Brings analytical problem-solving, collaborative team coordination, and a focus on process improvements to support timely cash flow and scalable receivables operations.

Accounts Receivable Assistant - BookingStyles - Baltimore, MD

(2024-01)

• Managed client account communications to resolve billing and service issues quickly, improving client retention through clear follow-up and dependable support.
• Designed streamlined invoicing workflow using existing tools to shorten processing steps and deliver noticeable reductions in turnaround time.
• Maintained precise account documentation and performed regular verification to ensure compliance with company policies and reduce post-billing disputes.
• Reconciles daily payment postings and investigates mismatches, preserving ledger accuracy and supporting timely month-end close.
• Monitors key receivables KPIs and implements corrective actions for slow-moving accounts, driving noticeable progress in receivable turnover.

Case Management DFCS, DFCS - DFCS, DFCS - Union City, GA

(2023-10 - 2024-01)

• Enhanced case management by refining processes, boosting efficiency, and reducing response times.
• Managed a diverse caseload, ensuring timely interventions and improved client outcomes through targeted support strategies.
• Evaluated client needs through comprehensive assessments, leading to tailored service plans and enhanced resource allocation.
• Facilitated regular team meetings to discuss case progress, fostering a supportive environment that improved communication and service delivery.
• Introduced a digital tracking system for case updates, significantly reducing paperwork and enhancing accessibility for team members.

Order Processing Specialist, Xometry - Xometry - Gaithersburg, MD

(2019-08 - 2023-03)

• Processed orders efficiently, ensuring timely delivery and customer satisfaction.
• Resolved discrepancies, improving order accuracy and reducing errors.
• Collaborated with teams to streamline workflows, enhancing operational efficiency.
• Utilized analytical skills to identify trends, optimizing inventory management.
• Supported clients with inquiries, maintaining strong customer relations.
• Streamlined order processing workflows, achieving substantial improvements in order accuracy and client satisfaction.

Front Desk Receptionist, Cardiac Associates - Cardiac Associates - Rockville, MD

(2016-03 - 2019-07)

Cashier, Burlington Coat Factory Distribution Center - Burlington Coat Factory Distribution Center - Gaithersburg, MD

(2013-05 - 2014-12)

• Processed transactions efficiently, enhancing customer satisfaction and reducing wait times.
• Managed cash register with accuracy, ensuring daily balanced accounts and minimal discrepancies.
• Assisted in training new cashiers, fostering a collaborative team environment.
• Resolved customer inquiries promptly, improving service quality and customer retention.
• Contributed to inventory checks, aiding in stock management and loss prevention.
• Processed customer transactions efficiently, ensuring a smooth checkout experience that enhanced customer satisfaction and loyalty.
• Maintained accurate cash registers and inventory logs, resulting in streamlined audits and improved financial accountability.
• Collaborated with team members to optimize store layout and product placement, driving noticeable improvements in sales and customer engagement.
• Engaged with customers to understand their needs, fostering a welcoming atmosphere that contributed to a positive shopping experience.

Counter Sales Representative, Napa Auto - Napa Auto - Gaithersburg, MD

(2010-12 - 2012-02)

Bowling Lane Technician, Shady Grove Bowling Alley - Shady Grove Bowling Alley - Gaithersburg, MD

(2008-08 - 2009-08)

Drive-Thru Cashier, Roy Rogers Restaurant - Roy Rogers Restaurant - Germantown, MD

(2007-03 - 2008-05)

BBA - Business Administration - Strayer University

Master Degree - Accounting - Strayer University-Georgia (2025-03)