Shannon Kroll

Detail-oriented and results-driven Accounts Receivable Specialist with over 15 years of experience in managing financial transactions, invoicing, and collections within fast-paced environments. Proven track record of improving cash flow and reducing DSO (Days Sales Outstanding) through effective communication and problem-solving skills. Proficient in utilizing accounting software and CRM systems to maintain accurate financial records and streamline processes.

Strong analytical abilities combined with a commitment to delivering exceptional customer service and fostering positive relationships with clients.

Willing to relocate: Anywhere

Owner at Str8 wireless (2015-01 – 2020-12)

Small cell phone company

Account Receivable Clerk at Beach Oil Company (2007-01 – 2014-12)

• Process client payments and accounts according to financial policies and procedures
• Ensure clients are properly billed for the company's sold goods or services provided
• Maintain accurate records of incoming payments
• Perform financial transactions
• Prepare and check bills, invoices, bank deposits, etc
• Identify and resolve discrepancies and irregularities
• Ensure discretion and confidentiality of clients and compliance with federal, state, and local regulations and laws
• Perform administrative tasks
• Contacting clients if necessary
• Help with general financial management and analysis
• Deliver reports to other departments if needed
• Assist in improving the accounts receivable processes by identifying areas of improvement

Customer Service Associate/AR at The Gott Company (2001-01 – 2007-12)

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Online course in Medical Billing & Coding – University of Phoenix-Online Campus (2024-08)

High school diploma in Basic – South River High School (1993-05 – 1997-05)