Dannielle C Taylor

Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans

Branch Manager - Plains State Bank - Houston Tx

(2024-02)

• Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
• Assess local market conditions and identify current and prospective sales opportunities
• Develop forecasts, financial objectives and business plans
• Meet goals and metrics
• Manage budget and allocate funds appropriately
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
• Address customer and employee satisfaction issues promptly
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Network to improve the presence and reputation of the branch and company
• Stay abreast of competing markets and provide reports on market movement and penetration

Assistant Manager - Bank of America - Baltimore MD

(2019-07 - 2024-02)

• Knowledge of the products and services offered by the bank, including mortgages, loans, chequing and savings accounts, auto loans, money market accounts, Guaranteed Investment Certificates (GICs), Registered Education Savings Plan (RESP), and bonds
• Cash handling
• Collection and gathering of information from both new and existing client
• Identifying and talking to prospective customers about products and services that best suit their needs
• Conduct research and analysis in order to come up with solutions to business problems and help to introduce these solutions to businesses and clients
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Leading ongoing reviews of business processes and developing optimization strategies
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems
• Conducting meetings and presentations to share ideas and findings
• Performing requirements analysis
• Documenting and communicating the results of your efforts
• Effectively communicating your insights and plans to cross-functional team members and management

Business Analyst - Assertive Logistics - Waldorf MD

(2019-03 - 2022-01)

• Conducting meetings and presentations to share findings
• Leading ongoing reviews of business processes and developing optimization strategies
• Work with training team to document system scenarios and clarify business needs
• Review/produce specifications for change
• Prioritize requirements from stakeholders
• Work with technical analyst and development team for clarification
• Evaluate business processes
• Generate reports
• Handle multiple projects Monitoring deliverables and ensuring timely completion of projects
• Opening bank accounts for new and existing customers, manage transactions, and close accounts when necessary
• Building relationships with current and prospective clients as a foundation to promote their institution's products
• Resolving clients' issues and perform administrative tasks such as documenting their information, and other related duties
• Delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries
• Follows up with clients to ensure that they are satisfied with the company products or service
• Quantifies business intelligence with economic models to evaluate new opportunities: presents findings clearly and makes recommendations for action

Assistant Director - KinderCare Learning Centers - Arlington VA

• Assist in developing and implementing plans and goals for the department
• Work with the director to coordinate and supervise daily operations
• Ensure compliance with regulations and internal policies
• Monitor attainment of objectives
• Make and execute lesson plans
• Undertake staffing responsibilities (hiring, training, evaluating etc.)
• Assist in budgeting and monitoring expenses
• Maintain scheduling of events and represent the company when needed
• Create reports and submit them to the director or other executives

Bachelor of science - University of Maryland, College Park Md