Darci Nuzzo

Customer-focused hospitality and property management professional with more than 14 years of experience in vacation rentals, reservations, front desk operations, and timeshare administration. Proven ability to improve operational efficiency, enhance guest experiences, resolve complex customer issues, and support business growth. Recognized for strong organizational skills, professionalism, and building lasting client relationships.

Seeking a long-term opportunity with a company that values dedication, collaboration, and professional growth.

Front Desk Manager at Florida Lifestyle Vacation Rentals (2025-02 – Present)

• Supervised front desk operations, ensuring high levels of guest satisfaction and efficient customer service delivery.
• Implemented enhanced check-in/check-out processes to streamline guest experiences and reduce wait times.
• Developed and maintained strong relationships with clients, addressing concerns to foster loyalty and repeat business.
• Collaborated with management on strategic marketing and advertising ideas to increase occupancy rate.
• Improved company's brand by editing their website's image quality, featuring rental units and implemented an array of marketing strategies.
• Worked closely with the CAM holder, HOA and general manager to assist in managing Holiday Villas III in compliance with HOA guidelines.
• Inspected units to ensure guests were checking into a fully functional unit. Processed work orders and contacted vendors when necessary.

Subleasing agent / Transfer Dept. at Caribbean Resort Management (2018-10 – 2021-05)

• Managed transfer operations, in lieu of deeds, I processed transfer of ownership documents and estoppels while maintaining meticulous records in TimeshareWare system for current ownership accuracy
• Streamlined financial operations by processing mortgage payments, maintenance fees and special accessments while ensuring accuracy in all transactions. Processed 200+ checks & credit card payments daily all while ensuring the accounts balanced correctly.
• Worked closely with the sales department in processing new owner accounts and handled mortgage upgrades & notarized documents.
• Verified new owners to ensure they met resort's standards.

Reservationist at L&M Solutions (2013-03 – 2018-10)

• Managed reservations, enhancing client satisfaction through efficient service.
• Answered phones, processed payments, and ensured accuracy while providing a positive booking experience to clients.
• Resolved booking issues, ensuring smooth client interactions.
• Delivered personalized customer service, improving client loyalty.
• Managed multi-line phone system and streamlined reservation processes while maintaining detailed guest records and coordinating with front desk staff.
• Provided exceptional customer service by handling inquiries professionally, resolving scheduling conflicts, and ensuring smooth booking experiences.
• Handled high demand bookings with multi line phone system, processed payments, emailed guest confirmations, while maintaining a high level of accuracy in a fast paced booking environment.

Currently persuing real estate license and my Associates Degree

High School Diploma in General – Seminole High School (2007-01)