Krystle Ruan

Regional Manager with 9+ years managing multi-property portfolios and pushing occupancy rates higher. Cut operating costs by eight percent through vendor negotiations and slashed repair turnaround time by sixty percent. Oversees budgets, supervises teams, and handles tenant relations across diverse housing communities while keeping everything compliant.

Property Manager - Decatur Housing Authority at Atlanta - Atlanta

(2026-04)

Community Property Manager - Asset Living Management at Braselton GA - Braselton, GA

(2025-01 - 2026-04)

• Reviewed lease violation reports and issued notices to residents in compliance with state housing regulations.
• Analyzed monthly expense reports to identify cost overruns in landscaping and utility budgets for management.
• Negotiated vendor contracts for landscaping and HVAC services that lowered monthly operating costs by eight percent.
• Partnered with the leasing team to improve unit turnover workflows and reduce vacancy periods between tenants.
• Responded to after-hours resident emergencies including plumbing failures and lockouts within two hours on average.
• Managed rent collection processes and followed up on delinquent accounts to maintain portfolio financial performance.
• Created a digital filing system for lease documents and notices that reduced administrative retrieval time significantly.
• Audited tenant screening reports and recommended denial or approval decisions based on income verification and credit checks.

Assistant Property Manager - VI Housing Authority at St Thomas USVI - St Thomas, USVI

(2017-10 - 2024-12)

• Ran day-to-day operations across leasing, occupancy, and resident relations.
• Managed property budgets, tracked delinquencies, handled collections, and prepared financial reports.
• Supervised property management and maintenance staff and supported their development.
• Ensured compliance with HUD, LIHTC, Fair Housing rules, and other regulatory requirements.
• Handled leasing, lease renewals, income recertifications, and maintained tenant files.
• Coordinated maintenance work, vendor contracts, property inspections, and emergency response.
• Resolved escalated tenant issues and worked to improve overall resident satisfaction.
• Reviewed property performance data and put corrective action plans in place when needed.
• Prepared performance reports and presented property results to senior leadership.
• Focused on increasing occupancy, revenue, and operational efficiency while reducing delinquency.
• Balanced priorities across multiple properties at once.
• Led property stabilization projects and managed lease-up campaigns.
• Conducted monthly property inspections and logged maintenance needs in compliance tracking software.
• Reviewed lease violation reports and issued notices to residents in compliance with state housing regulations.
• Analyzed monthly expense reports to identify cost overruns in landscaping and utility budgets for management.
• Negotiated vendor contracts for landscaping and HVAC services that lowered monthly operating costs by eight percent.
• Partnered with the leasing team to improve unit turnover workflows and reduce vacancy periods between tenants.
• Responded to after-hours resident emergencies including plumbing failures and lockouts within two hours on average.
• Managed rent collection processes and followed up on delinquent accounts to maintain portfolio financial performance.
• Created a digital filing system for lease documents and notices that reduced administrative retrieval time significantly.
• Audited tenant screening reports and recommended denial or approval decisions based on income verification and credit checks.
• Worked with vendors to cut repair turnaround from five days to two
• Handled lease renewals and move-out inspections for 45 units across three buildings each quarter
• Fielded tenant calls and emails, resolving noise and parking complaints within 48 hours
• Tracked rent collections and flagged late payments for the property manager
• Built a digital filing system that got rid of paper storage for leases and inspection reports
• Walked the property regularly to spot safety hazards, lighting problems, and landscaping issues
• Helped new tenants move in—handed out keys and showed them building amenities and policies
• Met with the property manager weekly to review upcoming lease expirations and renewal strategies.
• Answered tenant questions about lease terms, pet policies, and visitor parking during office hours.

Bachelor's degree - Business Administration - University of the Virgin Islands at St Thomas, USVI (2010-09 - 2017-12)

Associate of Arts - Business Administration - American InterContinental University at Hoffman Estates, IL (2007-08 - 2009-05)