Sr Technical Writer
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I am an accomplished technical professional with experience writing highly technical documents for large and small companies. Extensive and progressive experience writing online and printed help, release notes, and white papers for end-user, administrator, and SDK audiences. Proficiency in MadCap Flare, RoboHelp, Oxygen, and Framemaker. Experience writing in both waterfall and Agile environments. Certified scrum master. Bilingual. Experience in contextual inquiry and creating user personas.
Over thirty years of experience writing and maintaining online and printed documentation and release notes for Windows, UNIX/Linux, and DOS environments. Also, converting legacy documentation platforms or applications to more current ones. Well-versed in gathering and synthesizing product and feature information, conducting product and customer research via the internet and contextual inquiry, and distilling information into user stories and documentation.
Master of Public Administration (emphases in human resources and quantitative analysis), Brigham Young University, Provo, UT
Bachelor of Arts - Spanish (minors in music, psychology), Brigham Young University, Provo, UT
