Security Officer at Regions Security Services (2026-04 – 2026-08)
- Patrol assigned areas to maintain a safe and secure environment.
- Monitor entrance, exits, and designated area for suspicious or unauthorized activity.
- Verify identification and control access to restricted areas.
- Respond promptly to alarms, incidents, disturbances, and safety concerns.
- Prepare accurate and detailed incident reports, daily activity reports, and security logs.
- Communicate with supervisors, management, employees, visitors, and emergency personnel as needed.
- Observe and report hazards, suspicious behavior, property damage, and security violations.
- Remain alert and attentive while performing assigned security duties.
Security Dispatcher at Ussecurity (2025-10 – 2026-03)
- Monitored security systems, cameras, alarms, and incoming calls for incidents.
- Dispatched security officers to incidents, alarms, and service calls.
- Maintained accurate incidents reports, daily activity logs, and dispatch records.
- Communicated important information between officers, management, clients, and emergency personnel.
- Responded quickly to security incidents and prioritized calls based on urgency.
- Monitored officer locations and coordinated coverage as needed.
- Used radio, telephone, and computer systems to maintain clear communication.
- Provided professional customer service while handling security-related concerns.
Crew Member at McDonald's Corporation (2023-08 – 2023-11)
- Handled cash and credit transactions at the cash register.
- Prepared cold and hot beverage machines.
- Hand out food and beverages to the customers.
- Restocked items such as condiments, cups, and utensils.
- Cleaned up food surfaces and counter floors.
- Worked in drive-through.
Barista at Starbucks (2021-11 – 2022-06)
- Processed customers orders and conveyed them to other employees for preparation.
- Served prepared foods, such as muffins, biscottis, or bagels.
- Prepared or served hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
- Restocked customer service stations with paper products and/or beverage preparation items.
Cashier at Winn Dixie (2021-08 – 2021-11)
- Received and processed payments by cash, checks, credit cards, vouchers, or automatic debit using point of sale technology.
- Maintain and clean checkout areas.
- Completed other general duties, such as restocking receipt paper and emptying trash cans.
- Ensure staff maintained cleanliness standards before guests arrivals.
- Provided customer service by answering questions and informing them on policies and procedures.
Call Center Agent at Teleperformance (2018-09 – 2019-12)
- Communicate with customers via telephone to provide information about products or services.
- Enter orders, cancel accounts or obtain details of complaints.
- Inform clients on local doctors covered by their insurance plans.
- Describe to clients current medication information based on prescription categories.
- Resolved client concerns efficiently and in a timely manner.
Call Center Agent at IVox Solutions (2018-03 – 2018-08)
- Contacted customers to respond to inquiries, notify them of claim investigation results, or any planned adjustments.
- Kept records of customers interactions or transactions, record details of inquiries, complaints or comments, as well as actions taken.
- Communicated with customers via telephone to provide information about products or services, enter orders, cancel accounts, or obtain details regarding concerns.
