Darisha Moore

Patrol assigned areas to maintain a safe and secure environment. Monitor entrance, exits, and designated area for suspicious or unauthorized activity. Verify identification and control access to restricted areas.

Security Officer at Regions Security Services (2026-04 – 2026-08)

• Patrol assigned areas to maintain a safe and secure environment.
• Monitor entrance, exits, and designated area for suspicious or unauthorized activity.
• Verify identification and control access to restricted areas.
• Respond promptly to alarms, incidents, disturbances, and safety concerns.
• Prepare accurate and detailed incident reports, daily activity reports, and security logs.
• Communicate with supervisors, management, employees, visitors, and emergency personnel as needed.
• Observe and report hazards, suspicious behavior, property damage, and security violations.
• Remain alert and attentive while performing assigned security duties.

Security Dispatcher at Ussecurity (2025-10 – 2026-03)

• Monitored security systems, cameras, alarms, and incoming calls for incidents.
• Dispatched security officers to incidents, alarms, and service calls.
• Maintained accurate incidents reports, daily activity logs, and dispatch records.
• Communicated important information between officers, management, clients, and emergency personnel.
• Responded quickly to security incidents and prioritized calls based on urgency.
• Monitored officer locations and coordinated coverage as needed.
• Used radio, telephone, and computer systems to maintain clear communication.
• Provided professional customer service while handling security-related concerns.

Crew Member at McDonald's Corporation (2023-08 – 2023-11)

• Handled cash and credit transactions at the cash register.
• Prepared cold and hot beverage machines.
• Hand out food and beverages to the customers.
• Restocked items such as condiments, cups, and utensils.
• Cleaned up food surfaces and counter floors.
• Worked in drive-through.

Barista at Starbucks (2021-11 – 2022-06)

• Processed customers orders and conveyed them to other employees for preparation.
• Served prepared foods, such as muffins, biscottis, or bagels.
• Prepared or served hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
• Restocked customer service stations with paper products and/or beverage preparation items.

Cashier at Winn Dixie (2021-08 – 2021-11)

• Received and processed payments by cash, checks, credit cards, vouchers, or automatic debit using point of sale technology.
• Maintain and clean checkout areas.
• Completed other general duties, such as restocking receipt paper and emptying trash cans.
• Ensure staff maintained cleanliness standards before guests arrivals.
• Provided customer service by answering questions and informing them on policies and procedures.

Call Center Agent at Teleperformance (2018-09 – 2019-12)

• Communicate with customers via telephone to provide information about products or services.
• Enter orders, cancel accounts or obtain details of complaints.
• Inform clients on local doctors covered by their insurance plans.
• Describe to clients current medication information based on prescription categories.
• Resolved client concerns efficiently and in a timely manner.

Call Center Agent at IVox Solutions (2018-03 – 2018-08)

• Contacted customers to respond to inquiries, notify them of claim investigation results, or any planned adjustments.
• Kept records of customers interactions or transactions, record details of inquiries, complaints or comments, as well as actions taken.
• Communicated with customers via telephone to provide information about products or services, enter orders, cancel accounts, or obtain details regarding concerns.

High School Diploma – Penn Foster High School