Darrell Davis

Forward-thinking Technology Specialist currently mastering the future at Wake Forest University. I am building a unique expertise at the intersection of hands-on IT/AV systems and the strategic application of Artificial Intelligence. My mission is to transform complex technical challenges into intelligent, user-centric solutions.

Professional Summary

Technologist and AI Strategist with a robust background in deploying complex technology systems, currently advancing expertise through a Master's in Artificial Intelligence Strategy & Innovation. Proven ability to translate technical capabilities into user-centric solutions, optimize workflows, and lead projects that bridge cutting-edge technology with practical application. Combines hands-on technical proficiency with strategic insight to drive innovation.

Technical Skills

• AI & Machine Learning: Generative AI (Prompt Engineering, GPT, DALL-E), AI Strategy, Predictive Analytics, AI Ethics & Governance
• Programming & Data: Python, R, SQL, HTML, CSS, Java
• Cloud & DevOps: AWS (S3), Microsoft Azure
• Software & Development: Adobe Creative Suite, Microsoft Office Suite, ServiceNow, Figma, Visual Studio Code
• AV/IT Systems: Extron A/V, AVIXA CTS, System Integration, Technical Troubleshooting

• Introduction to Generative AI
• AWS S3 Basics
• Certified Extron A/V Associate | Certified AVIXA A/V Technologist

Technology Support Specialist (AV/IT)

University of South Carolina (Information Technology Department) | Columbia, SC

Sept 2019 – Present

• Spearheaded the integration and deployment of advanced technology solutions across 400+ classrooms to establish a seamless, university-wide hybrid learning environment.
• Applied predictive problem-solving to diagnose and resolve complex technical issues, reducing system downtime and enhancing reliability.
• Authored and conducted training programs for faculty on advanced technology systems, improving user engagement and reducing support tickets.
• Utilized prompt engineering with generative AI tools to create training materials and streamline internal workflow processes.

PSAV, Hilton at DoubleTree/Marriott Vista | Columbia, SC

Apr 2018 – Sept 2019

• Executed precise setup and support of sophisticated AV systems for corporate clients in high-stakes, time-sensitive event environments.
• Managed inventory and logistics for critical technology assets, ensuring flawless operation and client satisfaction.
• Demonstrated adept problem-solving skills under pressure to troubleshoot and resolve live event technical issues.

• Generative AI for Workflow Automation: Utilize advanced prompt engineering with GPT to generate creative content, draft documentation, and brainstorm solutions, enhancing team productivity.
• Predictive System Maintenance Analysis: Analyzed AV support ticket data to identify patterns and contributed to a proactive strategy for preventing hardware failures.

• AI Strategy & Implementation: Passionate about evaluating AI opportunities and developing roadmaps for integrating AI to solve business problems.
• Cross-Functional Leadership: Excels at collaborating with engineers and stakeholders to ensure technology solutions are robust and aligned with strategic goals.
• Innovative Problem Solving: A natural systems thinker who deconstructs complex challenges and architects efficient, automated solutions.

Master of Science in Artificial Intelligence Strategy & Innovation (Expected 2026)

Wake Forest University | Winston-Salem, NC (Remote)

Bachelor of Media Arts & Digital Studies Certification (2024)

University of South Carolina | Columbia, SC